The area of the Success Plan that the Renewal Manager is responsible for is Solution Renewal. The

Success Plan is a document that captures the account team’s strategy and actions to achieve

customer success. It defines the customer’s desired outcomes, identifies the potential barriers and

risks, outlines the key milestones and deliverables, and assigns roles and responsibilities to the

account team members. The Solution Renewal area of the Success Plan covers the activities related

to renewing the customer’s contract, such as reviewing the current solution, assessing the

customer’s satisfaction and value realization, proposing any improvements or enhancements,

negotiating the terms and conditions, and executing the renewal agreement. The Renewal Manager

is in charge of leading and managing the Solution Renewal area of the Success Plan, as well as

collaborating with other account team members, such as Customer Success Managers, Account

Executives, or Sales Engineers.