A success indicator for a Renewals Manager that is valid is on-time renewal. On-time renewal
measures the percentage of customers who renew their contracts with Cisco before or on the
expiration date. On-time renewal reflects the Renewals Manager’s ability to retain customers and
revenue, as well as to increase customer satisfaction and loyalty. On-time renewal also reduces the
risk of losing customers to competitors or alternative solutions. On-time renewal is calculated by
dividing the number of customers who renew on time by the number of customers who are eligible
to renew in a given period. On-time renewal is different from other metrics such as increased
deployment of licenses, stabilized customer satisfaction scores, or new product introductions, which
are not directly related to the Renewals Manager’s role or performance.
