In Enterprise Chat and Email (ECE), the Agent, Supervisor, and Administrator user objects are
mapped in Cisco Unified Contact Center Enterprise (UCCE). This allows UCCE to access the data and
information associated with ECE users and use it for reporting and analytics.
Reference:
[1] https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/enterpris
e_chat/enterprise_chat_admin_guide/cec_b_enterprise-chat-admin-guide-cec/cec_b_enterprise-
chat-admin-guide-
cec_chapter_01.html [2] https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/con
tact_center/enterprise_chat/enterprise_chat_admin_guide/cec_b_enterprise-chat-admin-guide-
cec/cec_b_enterprise-chat-admin-guide.html
