1. SS0 is not enabled by default; configuration is necessary. Single Sign-On (SSO) is not enabled by
default in Cisco ECE, and configuration is necessary in order to set it up. This configuration involves
setting up SSO on the Cisco ECE and Cisco Unified CCE side and configuring the SSO settings in Cisco
Finesse.
Reference:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_
compatibility_matrix/11_5/cec_b_crs-ece-11-5-compatibility-matrix.html
2. SS0 allows agents, supervisors, and administrators to provide CCE credentials once and be
authenticated across multiple disparate applications. This feature allows agents to sign on once and
access all the applications that they need, such as Cisco Finesse, Cisco ECE, and other web-based
applications,
without
having
to
sign
in
multiple
times.
Reference:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_
compatibility_matrix/11_5/cec_b_crs-ece-11-5-compatibility-matrix.html
