The Packaged Contact Center Enterprise (PCCE) initialization process is designed to automate and simplify deployment. During this process, the deployment wizard performs several key tasks. It automatically creates the essential Peripheral Gateways (PGs) and their corresponding Peripheral Interface Managers (PIMs). This includes the CUCM PG and PIM, which are fundamental for call control integration with Unified Communications Manager (CUCM).

Additionally, for the CUCM PG to communicate with CUCM, the correct version of the Cisco JTAPI client must be installed on the PG server. The PCCE initialization process automates this by downloading the JTAPI client directly from the CUCM publisher and then installing it on the PG machine, ensuring version compatibility and proper function.

B: The initialization wizard automates the creation of both the VRU PG and its associated PIMs; it does not require PIMs to be added manually.

C: While the wizard does create a Media Routing (MR) PG, it is typically configured with a single MR PIM by default, not three.

E: The JTAPI client installation is an automated part of the initialization process; it does not require separate manual installation after being downloaded.

1. Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide

Release 12.5(1)

Reference for A: In the "Deploy Packaged CCE" chapter

the section on the deployment process describes how the wizard gathers information for CUCM and other components to automatically configure them. The guide states

"The deployment type that you select determines the PGs and PIMs that are automatically configured." The CUCM PG is a primary component created.

Reference for D: In the "Install and Configure PG" chapter

the prerequisite section for the CUCM PG states

"The Cisco JTAPI Client for the appropriate version of Unified CM must be installed on the PG machine." The PCCE automated deployment handles this step by downloading and installing the client.

2. Configuration Guide for Cisco Unified Contact Center Enterprise

Release 12.5(1)

Reference for A & Why B is Incorrect: In the "Peripheral Gateway Configuration" chapter

the guide explicitly notes for PCCE deployments: "For Packaged CCE

the deployment wizard creates the CUCM PG" and "For Packaged CCE

the deployment wizard creates the VRU PG." This confirms the automation of PG/PIM creation.

Reference for Why C is Incorrect: The "Media Routing" chapter details that an MR PG is configured for multichannel tasks. Standard PCCE deployments create one MR PIM

not a specific number like three

which is usually associated with custom or larger enterprise deployments.