Cisco Voice Operating System (VOS) is a hardened, Linux-based appliance platform used to host various Cisco Unified Communications and Contact Center applications. Within the Cisco Contact Center Enterprise (CCE) solution, both Cisco Finesse, which serves as the web-based desktop for agents and supervisors, and Cisco Unified Intelligence Center (CUIC), the primary platform for historical and real-time reporting, are deployed as VOS-based appliances. These are considered fundamental components for CCE operations and analytics.

B. CCE: Cisco Contact Center Enterprise (CCE) is the name of the entire solution suite, not a specific component that runs on the VOS platform.

D. CVP: The core components of Cisco Unified Customer Voice Portal (CVP), such as the Call Server and VXML Server, are deployed on Windows Server, not VOS.

E. ECE: While Enterprise Chat and Email (ECE) is also a VOS-based component, Finesse and CUIC are more foundational to a standard CCE deployment for agent operations and reporting.

1. Cisco Unified Contact Center Enterprise Design Guide

Release 12.6(1)

Chapter: Unified CCE Components.

Section: Cisco Finesse: "Finesse is a VOS-based appliance. It is the next-generation agent and supervisor desktop for Cisco Unified Contact Center Enterprise." This supports option A.

Section: Unified Intelligence Center: "Unified IC is a VOS-based appliance. It is the primary reporting platform for Unified CCE." This supports option C.

Section: Unified CVP: "The CVP Call Server

VXML Server

and Media Server run on Windows servers." This refutes option D.

Section: Enterprise Chat and Email: "ECE is a VOS-based appliance that provides chat and email services for the contact center." This confirms ECE is VOS-based

but A and C are more fundamental components.

2. Cisco Collaboration Virtualization Documentation

"Virtualization for Cisco Unified Contact Center Enterprise"

DocID: 118847.

Section: Supported Applications: This document lists the CCE applications qualified to run in a virtualized environment. It explicitly lists Cisco Finesse and Cisco Unified Intelligence Center (CUIC) as applications that run on the VOS platform

which is deployed as a virtual machine.