in order to configure and evaluate business hours in an ICM script, you must first configure the

Business Hours under Organizational Setup > Business Hours in CCE Admin. Once the Business Hours

are configured, you then need to configure an IF node in the ICM script editor, using the expression

BusinessHourStatus..BusinessHours. This expression will then evaluate to True or

False depending on whether the current time falls within the configured Business Hours or not.

When configuring and evaluating business hours in an ICM script, the key steps involve:

B. Configure Business Hours under Organizational Setup > Business hours in CCE Admin: This step is

crucial for defining the operational hours during which certain routing decisions or scripts should be

active.

E. Configure an IF node in ICM script editor: The IF node in the script is used to evaluate whether the

current time falls within the defined business hours. Based on this evaluation, the script can route

the call differently, enable or disable certain features, or make other adjustments to call handling.

Reference: The process of setting up business hours and incorporating them into routing scripts is

detailed in Cisco's ICM scripting and administration guides.