In a Cisco Contact Center Enterprise (CCE) Call Flow, after a call arrives and is held on a port on the
Ingress Gateway, the next step is typically D. Using a configured Dial Peer, the Ingress Gateway
delivers a SIP invite message to the CVP server. This step initiates the call's entry into the Cisco Voice
Portal (CVP) for further processing, which may include IVR interactions, queueing, or routing to an
agent based on the defined call routing logic.
Reference: Cisco CCE solution documentation provides detailed call flow diagrams and explanations,
illustrating how calls progress through the system from the Ingress Gateway to CVP and beyond.
