The Cisco Unified Intelligence Center (CUIC) accesses various data sources to fetch data for rendering
reports. The two primary data sources it uses are:
B. Cisco Customer Voice Portal Reporting Server: This server provides detailed information about IVR
interactions, call treatment, and self-service application usage within the Customer Voice Portal.
D. Cisco Administration Server and Historical Data Server: These servers store a wide range of
historical data related to contact center operations, including agent performance, call routing
statistics, and system utilization metrics.
Reference: Official Cisco CUIC documentation details the data sources that CUIC can access for
reporting purposes, highlighting how data from these sources is used to compile comprehensive
reports on contact center performance.
