the Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE Agent

Peripheral Gateways (PG) by allowing the configuration of Media groups by specifying the Agent id

range and valid Routing Clients. Additionally, the Agent Targeting Rule allows Call Routing to be

configured by specifying the Agent Extension range and valid Routing Clients.

The Agent Targeting Rule in Cisco Contact Center Enterprise (CCE) serves two main purposes:

A. Simplifies the Call Routing configuration for the CCE Agent Peripheral Gateways (PG): By defining

rules that target specific agents or groups of agents based on their extensions or other criteria, the

configuration process for call routing is streamlined, making it easier to manage and maintain.

E. Allows Call Routing to be configured by specifying the Agent Extension range and valid Routing

Clients: This enables precise routing decisions to be made, ensuring that calls are directed to the

appropriate agents based on predefined rules and criteria.

Reference: Cisco CCE documentation that covers Agent Targeting Rules provides detailed

explanations on how these rules function and how they simplify call routing configurations.