the two channels or features supported by the Cisco Enterprise Chatbot Engine (ECE) are Chat and
Email.
Enterprise Chat and Email (ECE) supports multiple channels or features, including:
B. Chat: ECE provides a comprehensive chat solution that allows agents to interact with customers in
real-time, offering support and assistance through web chat.
E. Email: ECE also supports email interactions, enabling agents to manage and respond to customer
inquiries received via email, with features such as automated responses and email queuing.
Reference: Cisco's documentation on Enterprise Chat and Email (ECE) details the supported channels
and features, including chat and email capabilities for enhanced customer interaction.
