The Web Administration tool in Cisco Contact Center Enterprise environments provides access to
various servers for configuration and management tasks. The two servers that can be accessed
include:
D. CVP (Cisco Voice Portal): This tool allows for the configuration and management of CVP servers,
which are crucial for IVR and call treatment functionalities in the contact center.
E. Finesse: The tool also provides access to Finesse servers, enabling the configuration of agent
desktops, workflows, and other user interface elements.
Reference: Cisco's documentation on Web Administration tools and server management provides
insights into the servers accessible through this tool and the types of configurations and
management tasks that can be performed.
