With the Script Editor in Cisco's contact center solutions, two types of scripts that can be created are:
C. Routing Scripts: These scripts define the logic for how calls are routed within the contact center,
including decisions based on time of day, caller input, agent availability, and other factors.
E. Administrative Scripts: These scripts are used for system-wide functions that are not directly
related to call routing, such as setting system parameters, defining exception handling routines, or
managing holiday schedules.
Reference: Cisco's documentation on Script Editor and scripting in contact center solutions provides
comprehensive guides on creating and managing Routing and Administrative scripts, outlining their
purposes and functionalities.
