Q: 11
A customer is looking to implement Horizon View Windows desktops for a 500-seat call center
operating under these conditions:
• Three 8-hout shifts
• First and second shifts are 100% staffed
• Third shift operates with reduced staffing of only 200 representatives
Management is frustrated by the lack of productivity that occurs during shift changeover. Logoff and
logon processes take in excess of 5 minutes.
The customer has asked an architect to recommend the most cost-effective configuration that
provides the shortest possible amount of downtime between shifts.
Which two should the architect choose? (Choose two.)
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