Q: 9
An engineer returned to work and realized that payments that were received over the weekend were
sent to the wrong recipient. The engineer discovered that the SaaS tool that processes these
payments was down over the weekend. Which step should the engineer take first?
Options
Discussion
D imo makes sense if the focus was on fixing payments quickly, but since it's asking what to do first, A fits better because you need to figure out what happened before jumping to manual fixes. Is there a specific company policy that prioritizes incident escalation over initial investigation?
Shouldn't we check with the SaaS tool team first to figure out what went wrong before escalating? Jumping to B seems like an easy trap here, since you don’t know the scope or if it’s a breach yet.
I don't think it's B, since jumping straight to incident response might be a trap here. A is better because you need facts first before escalating. Saw similar logic in other exam threads. A.
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