Question 1 Q: 1 Using the Finesse REST APIs coupled with the Finesse notifications, which two use cases can be accomplished? (Choose two.) Options A: Add video calling capabilities to an existing application such as a CRM. B: Add outbound call capabilities to an existing application such as a CRM. C: Develop a secure monitoring application that captures the agent's states and dialog information of every agent in the contact center system. D: Develop a fully functioning custom agent desktop that has call control, workflows, and client logging. E: Develop a fully functioning custom agent desktop for chat, email, and SMS interactions including the content of the chat, email, and SMS. Save Question Show Answer Discussion 0 Clear Discussion Most voted Newest No comments yet. Be the first to comment. Post Be respectful. No spam. Correct Answer: BE
