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To monitor the advanced metrics of desktop sessions in Horizon Console, you need to use the
Horizon Help Desk Tool. This is a web application that you can use to get the status of Horizon 8 user
sessions and to perform troubleshooting and maintenance operations1. You can also view
performance details for a virtual or published desktop session that uses the PCoIP or VMware Blast
display protocol2.
To access the Horizon Help Desk Tool, you need to click on the Monitoring tab on the left side of the
Horizon Console. Then, you need to select Help Desk from the drop-down menu. This will open the
Horizon Help Desk Tool in a new browser tab. You can then search for a user, machine, or pool and
view the session details. You can also click on More to see the advanced metrics such as latency,
bandwidth, protocol, and frame rate1.
