Q: 19
HOTSPOT
Welcome to your first day as a Fictional Company. LLC helpdesk employee. Please work the tickets in
your helpdesk ticket queue.
Click on individual tickers to see the ticket details. View attachments to determine the problem.
Select the appropriate issue from the 'issue' drop-down menu. Then, select the MOST efficient
resolution from the 'Resolution' drop-down menu. Finally, select the proper command or verification
to remediate or confirm your fix of the issue from the Verify Resolve drop-down menu.
Your Answer
Discussion
Ugh, the wording on "most efficient" drives me crazy, but C, A, D lines up with what you'd really do if you follow A+ best practices. Pretty sure D is the actual verification CompTIA wants, at least going off similar exam reports.
Not quite, it's C, A, D. That last one can trip you up but D matches the resolution best.
Pretty sure it should be C, A, B here. Sometimes the quickest fix is what they're after on these.
Hmm, I still pick C, A, B for this one. Last step just looks quicker to me.
C, A, B. If the 'most efficient' means fastest fix not permanent one, would that flip the last choice?
Be respectful. No spam.
