Oracle's AI Agent Studio allows for the rapid deployment of conversational agents using prebuilt templates. For an HR administrator, the "Benefits Agent" template serves as a starting point. To tailor it, the administrator can directly modify the template's configuration. Customizing the system prompt (B) allows the administrator to inject specific company policy details, rules, and the desired persona for the agent. Adjusting the agent's topics (C) enables the administrator to define or modify the conversational flows to match the company's unique benefits structure, such as adding a topic for a "Wellness Stipend" or removing one for a benefit the company doesn't offer. These two actions directly customize the agent's behavior and conversational scope.

A. Modify the agent's source code within the template editor

AI Agent Studio is a low-code platform; templates are customized through configuration and settings, not by modifying underlying source code, especially by a non-developer persona like an HR administrator.

D. Import policy data by uploading documents directly to the agent template

While you upload documents to provide knowledge, this data populates a separate knowledge source that the agent connects to. It is not an action performed "directly to the agent template" itself, which contains the logic and configuration.

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1. Oracle Digital Assistant Documentation - Get Started with Generative AI: This document explains the role of the system prompt in guiding the Large Language Model. It states

"The system prompt is where you provide high-level instructions for the LLM... You can also use it to provide information that is key to the agent's purpose

such as the company name or key policies." This directly supports option B.

Source: Oracle Help Center

Oracle Digital Assistant Documentation

"Get Started with Generative AI in Oracle Digital Assistant"

Section: "System and User Prompts".

2. Oracle Digital Assistant Documentation - Topics: This documentation describes how Topics are used to structure an agent's conversation. "A topic is a collection of related conversational flows that help a user complete a specific task... You can create topics to handle different aspects of a use case." An administrator would adjust these to reflect their organization's specific benefit scenarios

supporting option C.

Source: Oracle Help Center

Oracle Digital Assistant Documentation

"Topics"

Section: "About Topics".

3. Oracle Digital Assistant Documentation - Prebuilt Skills and Templates: The documentation on using prebuilt components emphasizes customization. "When you pull a skill or template from the Skill Store

you get a full copy of the skill... You can then customize it as you see fit." This confirms that the intended use is to take a template and then modify its components

such as prompts and topics.

Source: Oracle Help Center

Oracle Digital Assistant Documentation

"Use Prebuilt Skills and Templates"

Section: "Pull from the Skill Store".