1. Oracle Fusion Cloud Applications Documentation - Oracle Digital Assistant: The concept of escalating a task to a human is a core feature. The documentation states
"You can transfer a conversation from your skill to a human agent when the user's utterance indicates a need for human intervention." This principle is applied in AI Agent Studio for approval workflows.
Source: Oracle Help Center
Oracle Digital Assistant - Use Oracle Digital Assistant
Section: "Human Agent Handoff".
2. Oracle Fusion Cloud Applications Documentation - AI Apps for HCM: The design pattern for AI-driven processes involving sensitive data in HCM emphasizes control and oversight. The documentation on Digital Assistant and HCM integration highlights routing complex or sensitive transactions for manual processing.
Source: Oracle Help Center
Implementing Human Capital Management for AI Apps
Chapter: "Digital Assistant and HCM"
Section: "Route to a Live Agent".