The error message "SmartLog is not active or Failed to parse results from server" directly points to a malfunction of the SmartLog process on the Security Management Server (SMS). The most appropriate and targeted first action is to restart the specific service responsible for SmartLog indexing and queries. The smartlogserver restart command is the official method to stop and start the SmartLog daemon. This action is less disruptive than restarting the entire management process (CPM) and directly addresses the component identified in the error message, often resolving initialization or state-related issues.

A. The commands smartlogstart and smartlogstop are not valid Check Point CLI commands for managing the SmartLog service.

B. Enabling debug mode with smartlog debug on is a diagnostic step for deeper analysis, not the primary action to restore a non-functional service.

D. Restarting the main Check Point Management process (CPM) is excessively disruptive. It impacts all management functions and is not the recommended first step for a single-service issue.

1. Check Point Support Center, Knowledge Base Article sk111312: "SmartLog is not active or Failed to parse results from server" error in SmartConsole. This article directly addresses the error in the question. In the "Solution" section, it explicitly states: "Restart the SmartLog server: [Expert@HostName:0]# smartlogserver restart".

2. Check Point Support Center, Knowledge Base Article sk98845: "How to restart a specific Check Point daemon". This article lists the commands to manage various Check Point processes. For the "SmartLog Server" process (smartlogserver), it confirms the restart command is smartlogserver restart.

3. Check Point R81.10 Security Management Administration Guide: In the chapter on "System Management," the section on "Server Processes and Daemons" identifies smartlogserver as the process responsible for SmartLog. Standard troubleshooting methodology dictates restarting the specific failed daemon as a primary step before escalating to more impactful actions.