CERTIFIED-STRATEGY-DESIGNER.pdf
Q: 1
A design team presents their vision for a new product, and their executive team has some
fundamental questions about how the product strategy will drive business outcomes.
What should the strategy designer do to address these concerns?
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Q: 2
Cloud Kicks' sales representatives are complaining that some Lightning webs components
developed as part of the partner onboarding process are slow to load and often unresponsive.
What would be the best recommendation to the team to identify the challenges and remediate the
issue?
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Q: 3
A strategy designer is facilitating a critique on a concept for their company’s new loyalty program,
and they're getting a lot of subjective feedback
representing personal opinions.
What is the most common reason for this, assuming good intent from all participants?
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Q: 4
A startup company that develops machine learning tools that track the performance of
carbon dioxide and wants enforce perception validity of its dat
a. The company starts by developing a
need statement and a challenge statement.
What is the communality between the two statements?
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Q: 5
Cloud Kicks (CK) has a large number of customer support requests. CX as identified a need
for updated documentation as part of a new customer service design, making self-service available
within the experience
What should be used to measure ongoing success?
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Q: 6
When a strategy designer creates an empathy map based on research insights, their deep
understanding of the customer drives which outcome?
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Q: 7
The strategy designer at Cloud Kicks has worked with the development team to create a
cross-cloud 360 prototype based on a concept to create a better customer experience and help dive
revenue.
What should the designer produce to get buy-in from the business stakeholders?
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Q: 8
Cloud Kicks (CK) is going through a digital transformation exercise around its customer
support capabilities. CK's strategy designer suggests to include Omni-Channel as a part of the
company's transformation discovery.
Which channel is included in Salesforce Omni-Charmel capabilities?
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Q: 9
Cloud Kicks (CX) has spent several months working to align the entire company around a
vision based on inclusivity in the digital age. Because this project will span several years, the design
team is concerned the vision will eventually be lost.
What should CK do to maintain the vision and create transformative change?
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Q: 10
Cloud Kicks has designed two new features for its online shopping experience. Feature A is
a tracker to show existing customers when their footwear will arrive, feature B gives the option to
invite friends to purchase, too, focusing on acquiring new customers. Which criteria should the
strategy designer use to determine which feature to build first?
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Question 1 of 10
