ServiceNow CIS ITSM
Q: 1
A problem record is the Parent to what record?
Options
Q: 2
The ability to authorize requests is enabled using a role which requires a user license. What is this
role?
Options
Q: 3
Which should be used to explore the entire hierarchy and table definitions of the Configuration
Management Database Classes?
Options
Q: 4
What is an example of a Key Performance Indicator for Change management that is included with
Performance Analytics, but not available in ServiceNow reporting? (Choose two.)
Options
Q: 5
Which Change request fields are used in conflict detection? Choose 3 answers
Options
Q: 6
On the Release record, what are the available options on the Release phase list?
Options
Q: 7
Which record type would you use for a View Company Policies link that would redirect to a
Knowledge Article?
Options
Q: 8
You have just upgraded your instance and have not migrated to multimodal change.
Using the default settings, when you click on Change > Create new, what page displays?
Options
Q: 9
What actions can a user with the itil_admin role take in support of Change Management? (Choose
three.)
Options
Q: 10
In Change management, what allows customers to define condition based flows for a fit for purpose
model?
Options
Question 1 of 10
