ServiceNow CSA
Q: 1
What is the name of the conversational bot platform that provides assistance to help users obtain
information, make decisions, and perform common tasks?
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Q: 2
Which of the following are not included in an Update Set, by default? (Choose four.)
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Q: 3
Which business requirements and process(es) should be documented as part of the application development plan? Choose 4 answers
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Q: 4
When a flow runs an action, it generates a runtime value, which stays the same for the duration of
the flow. What is the name of this runtime value?
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Q: 5
Which one of the following statements applies to a set of fields when they are coalesced during an
import?
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Q: 6
What is a sys_id?
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Q: 7
ServiceNow uses what term to describe all the data saved within a particular form?
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Q: 8
What needs to be specified, when creating a Business Rule? (Choose four.)
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Q: 9
On what part of the ServiceNow instance, would you find the option to Impersonate User?
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Q: 10
What Service Catalog feature do you use to organize items into logical groups?
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Question 1 of 10
