In the context of time recording, “Out of office”, “Meeting”, and “Training” are examples of what?
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Correct Answer:
C
Q: 2
What needs to be enabled in the field service configuration order to allow customers to digitally sign
and confirm work orders?
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Correct Answer:
C
Q: 3
A regional bank servicing its Automated Teller Machines (ATMs) is an example of what type of field
service?
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Correct Answer:
B
Q: 4
When can work order tasks be dispatched?
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Correct Answer:
B
Q: 5
What sets and enforces the order in which a single field agent or multiple field agents perform the
tasks assigned to them?
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Correct Answer:
C
Q: 6
What assignment method uses this calculation for task assignment '(Criteria_1 rating x Criteria_1
weight) / total criterion weight + (Critena_2 rating x Critena_2 weight) / total criterion weight +
(Critena_3 rating x Criteria_3 weight) / total of criterion weight'?
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Correct Answer:
A
Q: 7
Each matching criteria defined in the dynamic scheduling configuration task filter is assigned a
default weight of?
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Correct Answer:
B
Q: 8
Which mobile application does field service use?
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Correct Answer:
A
Q: 9
Enabling the Use dispatch queue option in the field service assignment configuration allows
dispatchers to?
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Correct Answer:
B
Q: 10
When using territory management, what can field service admins assign to an individual or group?
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Correct Answer:
D
Q: 11
Which reasons can field agents provide when rejecting tasks that were assigned to them? (Choose
four.)
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Correct Answer:
C, D, E, F
Q: 12
Dispatcher workspace looks at which calendar to auto-assign tasks to agents based on availability?
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Correct Answer:
C
Q: 13
How are dispatch groups that can be selected from work order tasks filtered?
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Correct Answer:
B
Q: 14
What can be used to separate field service management data, processes, and administrative tasks
into logical groupings called domains?
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Correct Answer:
B
Q: 15
What do administrators use to create questionnaires for work orders and work order tasks?
