Free MBP18 Practice Test Questions and Answers (2026) | Cert Empire

A new project has been commissioned within an organisation's finance department. The assigned business analyst has decided to produce a functional view model to help him understand the department's work-Modeling the functional view of the finance department is advantageous, as it does which of the following ?

Below is a high-level breakdown of a task associated with using an ATM. drafted by a business analyst: 1. User inserts bank card 2 System asks for PIN 3. User enters PIN 4 System displays service options 5. User selects 'withdraw cash* option 6- System ejects card 7. System issues cash 8. User collects printed receipt Which optional or exceptional step is reflected in this detailed description?

A business analyst has documented the following description for the task ‘Mark Script 1. Do Mark Script 2. Assessor enters student-id 3. IF system finds student-id 4. THEN display student details 5. ELSE return to step 3 (re-enter student-id) 6. Download script 7. ENDIF 8. Mark script 9. IF student fails 10. THEN write feedback comments about the script 11. ENDIF 12. Indicate that script is fully marked 13. System transfers marker fee amount to assessor’s account 14. ENDDO- end of the mark script task If an activity diagram is drawn for this task, how many flows will there be to the final c1ompletion (Shown as a bull’s eye) of the diagram?

In order to identify potential improvements, a business analyst has been asked to document the current customer sales experience in a large, electrical superstore. Whilst shadowing a customer service advisor, a sale was lost because the advisor couldn't authorise a price discount for a customer, who had seen the product advertised at a lower price by a competitor. The customer advisor tried to discount the product to match the competitor's price but was unable to do so. The customer service advisor explained that this discounting required management approval and. unfortunately, both managers authorised to do this were on their lunch break What element of the POPII model had caused the sale to fail?

A trainee business analyst wishes to clarify what is meant by a task level description within the business process hierarchy. Which of the following is a task level description?

Below is a business process model for a goods ordering process: What error has been made in this diagram?

A record company is implementing a new system to replace an existing legacy system. The project has challenging as the new system must be implemented before support for the existing system is withdrawn. The business users have been involved throughout the project and their confidence in the new system is high. Which implementation approach is the LEAST appropriate in this situation?

An organisation has an internal core IT section that delivers the infrastructure service to meet business demand. Application management is delegated to individual branches, which are located workwide. However, these application have to take into account infrastructure constraints. On the recommendation of the business analyst, the IT director proposed a standard approach to business process documentation. What will be then MAIN benefit of this approach to the organization?

This is a three-task extract from a model of a ‘Fulfil Order’ process: The steps in the Assemble Order’ task are listed below, in the wrong order: a) Get correct quality of item(S) b) Select suitable packing materials c) For each item on pick list d) Take items to packing table e) Go to bin location f) Print picklist What is the CORRECT order of steps in the Assemble order’ task’?

A company has the following issue to consider: a) The way staff interact with customers b) The image it wishes to portray c) The price of competing products. c) The margin that it aims to make. Which of these SHOULD be reflected in its value proposition?