A quality improvement team collected 16 reasons for patient dissatisfaction. Which tool could they
use to prioritize which issues to address first?
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Correct Answer:
C
Q: 2
Both small and large organizations can undertake scale change. What would be a major disadvantage
or draw-back that large organizations have that their smaller counterparts do not?
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Correct Answer:
A
Q: 3
In which of the following organization structures do people have the least decision making authority?
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Correct Answer:
B
Topic 3, Volume C
Q: 4
Deming created the 85/15 theory that stated that: I. 85 % of the problems are process or system related. II. 15 % of the problems are system related. III. 15% of the problems are traced back to individuals. IV. Solving 15 % of the causes resolves 85 % of the problem.
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Correct Answer:
C
Q: 5
This type of OSHA standard that aims at reducing the number and severity of MSDs caused by
exposure to risk factors in the workplaces as awkward positions, repetition & force :
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Correct Answer:
D
Q: 6
Which of the following respirators are considered supplied-air respirators?
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Correct Answer:
B
Q: 7
Inadequate leg clearance because of low surface height & sustained arm/elbow reflection are
examples of:
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Correct Answer:
B
Q: 8
Nurse-sensitive outcomes include all the following, except:
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Correct Answer:
D
Q: 9
Determine the range for the following data
19
12
11
6
12
14
16
13
14
14
14
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Correct Answer:
A
Q: 10
Losec (omeprazole) and Lasix (furosemide) are examples of
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Correct Answer:
B
Q: 11
All the following are organizations that accredit healthcare facilities except:
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Correct Answer:
B
Q: 12
“The process of evaluating overall project performance on a regular basis to provide confidence that
the project will satisfy the relevant quality standards” is the definition of:
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Correct Answer:
C
Q: 13
The quality pioneer is generally recognized as being the creator of the control chart is:
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Correct Answer:
B
Q: 14
In which of the following team roles does the involvement and participation expand and increase
over time?
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Correct Answer:
A
Q: 15
Team success is most dependent on which of the following?
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Correct Answer:
C
Q: 16
Patient education may be considered as
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Correct Answer:
A
Q: 17
A particular surgeon was found to have the highest postoperative infection rate among all the
surgeons of the department. What should the quality manager do to convince him?
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Correct Answer:
D
Q: 18
Quality checklists are used to
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Correct Answer:
A
Q: 19
Hands should be washed for at least
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Correct Answer:
A
Q: 20
The nurse in charge at the ICU prepared her equipment for insertion of urinary catheter for a patient,
she performed hand hygiene, donned gloves and inserted the catheter. After finishing the procedure,
what type of disposal bags did she dispose the gloves in?
