AGENTFORCE-SPECIALIST.pdf
Q: 1
Universal Containers (UC) has implemented Generative AI within Salesforce to enable summarization
of a custom object called Guest. Users have reported mismatches in the generated information.
In refining its prompt design strategy, which key practices should UC prioritize?
Options
Q: 2
Universal Containers needs a tool that can analyze voice and video call records to provide insights on
competitor mentions, coaching opportunities, and other key information. The goal is to enhance the
team's performance by identifying areas for improvement and competitive intelligence.
Which feature provides insights about competitor mentions and coaching opportunities?
Options
Q: 3
Universal Containers (UC) has a mature Salesforce org with a lot of data in cases and Knowledge
articles. UC is concerned that there are many legacy fields, with data that might not be applicable for
Einstein AI to draft accurate email responses.
Which solution should UC use to ensure Einstein AI can draft responses from a defined data source?
Options
Q: 4
Universal Containers has implemented an agent that answers questions based on Knowledge
articles. Which topic and Agent Action will be shown in the Agent Builder?
Options
Q: 5
Universal Containers (UC) wants to ensure the effectiveness, reliability, and trust of its agents prior to
deploying them in production. UC would like to efficiently test a large and repeatable number of
utterances. What should the Agentforce Specialist recommend?
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Q: 6
Universal Containers (UC) implements a custom retriever to improve the accuracy of AI-generated
responses. UC notices that the retriever is returning too many irrelevant results, making the
responses less useful. What should UC do to ensure only relevant data is retrieved?
Options
Q: 7
Universal Containers’ Agent Action includes several Apex classes for the new Agentforce Agent.
What is an important consideration when deploying Apex that is invoked by an Agent Action?
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Q: 8
A support team handles a high volume of chat interactions and needs a solution to provide quick,
relevant responses to customer inquiries.
Responses must be grounded in the organization's knowledge base to maintain consistency and
accuracy.
Which feature in Einstein for Service should the support team use?
Options
Q: 9
Universal Containers (UC) is using Einstein Generative AI to generate an account summary. UC aims
to ensure the content is safe and inclusive, utilizing the Einstein Trust Layer's toxicity scoring to
assess the
content's safety level.
What does a safety category score of 1 indicate in the Einstein Generative Toxicity Score?
Options
Q: 10
How does the AI Retriever function within Data Cloud?
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Question 1 of 10
