CISCO 820-605
Q: 1
The customer wants to increase their market share and protect brands reputation. Which two
business outcomes are critical to the company’s success? (Choose two.)
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Q: 2
What is a lagging indicator?
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Q: 3
What is the main objective of customer success?
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Q: 4
What is a key driver that is creating the need for customer success?
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Q: 5
Which activity reduces the risk of churn?
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Q: 6
Which list of components of a Customer Success Quarterly Success Review is common?
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Q: 7
In an onboarding session, introductions to new stakeholders were made, new KPIs were collated,
and desired use cases were discussed. Which step does the Customer Success Manager take next?
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Q: 8
In which stage of the Customer Lifecycle does the Success Plan get updated for the first time?
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Q: 9
Which type of KPI is of the most interest to Customer Success?
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Q: 10
Why should a customer’s success be documented?
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