PeopleCert ITIL V4 Foundation
Q: 1
What type of change is MOST likely to be managed by the 'service request management' practice?
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Q: 2
Why should incidents be prioritized?
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Q: 3
What are guiding principles?
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Q: 4
Which guiding principle recommends assessing the current state and deciding what can be reused?
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Q: 5
Which dimension includes the knowledge needed for the management of services?
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Q: 6
What ensures that service providers and service consumers continue to create value together?
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Q: 7
Which is a recommendation for applying the guiding principle 'keep it simple and practical?
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Q: 8
Which are phases of the release and deployment process?
1. Release build and test
2. Review and close
3. Categorize and record
4. Change authorization and schedule
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Q: 9
Which is the purpose of the 'monitoring and event management' practice?
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Q: 10
Which practice identifies metrics that reflect a customer experience of a service?
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