Cisco 700-240 Exam Questions 2025

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Our Cisco 700-240 Exam Questions provide current, expert-reviewed questions for the Cisco CyberOps Associate certification. Each question comes with verified answers, detailed explanations, and guidance on common pitfalls to help strengthen your understanding. Practice with our online simulator and see why IT professionals trust Cert Empire for confident and effective exam preparation.

 

About 700-240 Exam

What is the Cisco 700-240 exam, and what will you learn from it?

The Cisco 700-240 exam, officially called Troubleshooting Cisco IP Telephony and Video (CTCOLLAB), is designed for IT professionals and network engineers specializing in Cisco collaboration technologies. This exam focuses on troubleshooting Cisco Unified Communications solutions, including call control, endpoints, video conferencing, QoS, and network integration.

By passing the 700-240 exam, candidates will demonstrate the ability to diagnose, isolate, and resolve issues in Cisco collaboration environments. 

This is crucial for roles such as collaboration engineers, network administrators, and IT support professionals who manage enterprise voice and video networks. For realistic exam preparation, you can rely on the best Cisco 700-240 exam questions at Cert Empire.

Exam Snapshot

Exam Detail

Description

Exam Code

700-240 CTCOLLAB

Exam Name

Troubleshooting Cisco IP Telephony and Video

Vendor

Cisco

Version / Year

Current (2025)

Average Salary

$95,000 – $125,000 annually (varies by experience and location)

Cost

$400 USD

Exam Format

Multiple-choice, scenario-based, and simulation questions

Duration (minutes)

120 minutes

Delivery Method

Pearson VUE (online proctored or test center)

Languages

English

Scoring Method

Weighted scoring (0–1000 points)

Passing Score

825/1000

Prerequisites

Recommended: knowledge of Cisco collaboration technologies and CLCOR exam

Retake Policy

Wait 5 calendar days after first attempt; maximum 3 attempts in 12 months

Target Audience

Collaboration engineers, network administrators, and IT professionals

Certification Validity

3 years

Release Date

2020 (current version updated periodically)

Prerequisites before taking the Cisco 700-240 exam

Before attempting the 700-240 exam, candidates should have:

  • Hands-on experience with Cisco Unified Communications Manager, endpoints, and video devices.
  • Knowledge of call signaling, dial plans, and QoS for voice/video networks.
  • Understanding of Cisco collaboration applications like Unity Connection and Expressway.
  • Familiarity with troubleshooting tools, logs, and diagnostic techniques for collaboration networks.

While there are no formal prerequisites, passing the Cisco 700-826 CLCOR exam or having equivalent experience is highly recommended.

Main objectives and domains you will study for Cisco 700-240

The 700-240 exam focuses on troubleshooting and operational tasks in Cisco collaboration environments. Main domains include:

  1. Troubleshooting Cisco Call Control – Diagnosing call setup, signaling, and routing issues.
  2. Endpoint and Device Troubleshooting – Resolving problems with IP phones, video endpoints, and client applications.
  3. Collaboration Application Issues – Troubleshooting voicemail, conferencing, and Webex services.
  4. Network and QoS Troubleshooting – Ensuring proper network performance for voice and video traffic.
  5. Monitoring and Maintenance – Using tools to monitor performance and resolve operational issues.

Topics to cover in each Cisco 700-240 exam domain

Troubleshooting Cisco Call Control:

  • Call setup failures and signaling errors
  • Call routing and dial plan issues
  • SIP and H.323 troubleshooting

Endpoint and Device Troubleshooting:

  • IP phone registration and provisioning issues
  • Video endpoint connectivity and configuration
  • Mobile and desktop client troubleshooting

Collaboration Application Issues:

  • Cisco Unity Connection voicemail troubleshooting
  • Expressway and remote connectivity
  • Webex meeting and messaging issues

Network and QoS Troubleshooting:

  • VLAN, QoS, and IP connectivity issues affecting voice/video
  • Packet loss, jitter, and latency troubleshooting
  • WAN and LAN network monitoring

Monitoring and Maintenance:

  • Using Cisco diagnostic and monitoring tools
  • Log analysis for problem identification
  • Performance reporting and issue resolution

Changes in the latest version of Cisco 700-240

The latest version emphasizes hybrid and cloud collaboration troubleshooting, reflecting the increased use of Webex and cloud-based collaboration solutions. It also incorporates updated tools and methodologies for network monitoring and QoS verification in modern enterprise networks.

Register and schedule your Cisco 700-240 exam

You can register for the exam through the Cisco Pearson VUE portal. Exams are available at authorized test centers or online with a proctor.

Cisco 700-240 exam cost, and can you get any discounts?

The standard fee is $400 USD. Discounts may be available for Cisco Learning Network members, students, or corporate training programs. Using bundled courses with practice questions from Cert Empire may also provide cost savings and enhanced preparation.

Exam policies you should know before taking Cisco 700-240

  • Present a valid government-issued ID.
  • Arrive 30 minutes early or log in early for online exams.
  • No electronic devices or notes are allowed.
  • Familiarize yourself with retake policies and score reporting procedures.

What can you expect on your Cisco 700-240 exam day?

  • Scenario-based multiple-choice and simulation questions
  • Troubleshooting call control, endpoints, and collaboration applications
  • Hands-on problem-solving under time constraints (120 minutes)

Practicing with the best Cisco 700-240 exam questions at Cert Empire ensures familiarity with real-world troubleshooting scenarios and reduces exam-day stress.

Plan your Cisco 700-240 study schedule effectively with 5 Study Tips

Tip 1: Review the official Cisco CTCOLLAB exam blueprint thoroughly.
Tip 2: Set up hands-on labs to simulate endpoint and call control troubleshooting.
Tip 3: Use practice questions to identify knowledge gaps.
Tip 4: Participate in study groups and forums to discuss real-world troubleshooting challenges.
Tip 5: Take timed mock exams to practice pacing and scenario-based problem-solving.

Best study resources you can use to prepare for Cisco 700-240

Career opportunities you can explore after earning Cisco 700-240

  • Collaboration Engineer – managing and troubleshooting voice/video networks
  • Network Administrator – maintaining enterprise collaboration infrastructure
  • IT Support Specialist – resolving issues in Cisco collaboration environments
  • Unified Communications Consultant – providing troubleshooting expertise to clients

This certification strengthens your credibility in Cisco collaboration troubleshooting and can enhance career growth and salary potential.

Certifications to go for after completing Cisco 700-240

  • CCNP Collaboration – further validate collaboration expertise
  • CCIE Collaboration – expert-level certification for Cisco collaboration networks
  • Cisco DevNet Associate – for network automation and scripting skills in collaboration networks

How does Cisco 700-240 compare to other beginner-level cloud certifications?

Unlike beginner cloud certifications such as AWS Cloud Practitioner or Microsoft AZ-900, the Cisco 700-240 exam is technical and hands-on, focusing on real-world troubleshooting of Cisco collaboration solutions. It is designed for professionals with experience in Cisco voice/video networks rather than absolute beginners.

For effective preparation, practicing with the best Cisco 700-240 exam questions at Cert Empire ensures you gain the confidence, troubleshooting skills, and real-world scenario experience needed to succeed.

 

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