Build and Analyze Customer MKT-101 Exam Questions 2025

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Our MKT-101 Exam Questions provide real, up-to-date content for the Salesforce Marketing Cloud Administrator Accredited Professional certification, carefully reviewed by Salesforce experts. Each set includes verified answers, detailed explanations, and clarifications on incorrect options to help you strengthen your skills in account setup, user roles, data configuration, and platform administration. With free demo questions and our online exam simulator, Cert Empire ensures you’re fully prepared to pass the MKT-101 exam with confidence.

About Salesforce MKT-101 Exam

What is the Salesforce MKT-101 exam, and what will you learn from it?

The Build and Analyze Customer Journeys with MKT-101 exam validates your ability to apply marketing analytics and customer data logic inside Salesforce Marketing Cloud. It teaches you how to

  • Create optimized customer journeys
  • Perform segmentation and targeting
  • Personalize messaging across digital channels
  • Measure engagement and conversions
  • Use insights to improve marketing outcomes

It is ideal for marketing analysts, CRM specialists, and beginners who want to build capability in journey driven targeting and customer lifecycle management. While preparing, it is highly effective to reinforce learning through the best exam questions available on Cert Empire, helping you develop strong interpretation and reasoning along the lines of real exam scenarios.

Exam Snapshot

Field Details
Exam Code MKT-101
Exam Name Build and Analyze Customer Journeys
Vendor Salesforce
Version Year Current
Average Salary Competitive entry to mid level marketing and CRM compensation
Cost 200 USD plus applicable tax
Exam Format Multiple choice and multiple select
Duration 105 minutes
Delivery Method Online proctored or in person
Languages English
Scoring Method Scaled scoring
Passing Score About 67 percent
Prerequisites None required, familiarity with marketing or Salesforce helpful
Retake Policy Standard Salesforce retake delays and fee structures
Target Audience Analysts, CRM users, marketing professionals, business analysts, Salesforce users
Certification Validity Continuous, aligned with Salesforce platform evolution
Release Date Current published release

Prerequisites before taking the MKT-101 exam

You will feel more confident if you have

  • Basic understanding of CRM and customer data
  • Familiarity with marketing metrics
  • Interest in customer engagement analysis
  • Exposure to Salesforce or Marketing Cloud tools

Main objectives and domains you will study for MKT-101

  • Customer data segmentation
  • Journey design and path building
  • Messaging personalization
  • Analytics and performance measurement
  • Marketing governance and compliant execution

Topics to cover in each MKT-101 exam domain

Customer segmentation

  • Contact model attributes
  • Creating audiences
  • Data relationships and filters

Journey design

  • Entry sources and criteria
  • Decision splits
  • Multi step path building
  • Automation and event triggers

Campaign execution

  • Email and SMS configuration
  • Content blocks and personalization
  • Frequency timing and delivery logic

Insights and reporting

  • KPIs and engagement measurement
  • Behavioral tracking
  • Campaign performance analytics
  • Improvement recommendations

Governance and best practices

  • Data privacy alignment
  • Unsubscribe and opt in compliance
  • Account security policies

Changes in the latest version of MKT-101

You will notice greater emphasis on

  • Granular segmentation
  • Advanced decision logic
  • Customer journey intelligence
  • Using analytics to refine execution

Register and schedule your MKT-101 exam

You can schedule directly through your Salesforce certification portal.

  • Log in
  • Choose the exam
  • Select online or testing center
  • Confirm date and payment
  • Complete ID verification if testing remotely

MKT-101 exam cost, and can you get any discounts?

  • Standard fee is 200 USD
  • Discounts occasionally offered through Salesforce training programs
  • Partner companies may provide voucher codes
  • Educational institutions sometimes grant subsidy support

Exam policies you should know before taking MKT-101

  • You must show government approved identification
  • No external support or communication allowed
  • No pausing the timer
  • Proctoring rules must be followed

What can you expect on your MKT-101 exam day?

You will face questions that present real marketing scenarios. Expect tasks such as

  • Selecting the correct segmentation logic
  • Choosing optimal journey path steps
  • Interpreting performance metrics
  • Identifying best practices and compliant workflow design

Working through realistic practice sessions using the best exam questions from Cert Empire helps simulate these applied question styles, making exam day more intuitive and less stressful.

Plan your MKT-101 study schedule effectively with smart preparation tips

  • Learn the official exam objective topics
  • Spend time inside Marketing Cloud if possible
  • Build at least several sample journeys
  • Study segmentation logic deeply
  • Practice structured question solving through Cert Empire materials
  • Revisit weak topic areas and repeat testing

Best study resources you can use to prepare for MKT-101

  • Salesforce Trailhead
  • Salesforce documentation and knowledge articles
  • Case based learning videos
  • Community discussions and use cases
  • Practicing with the best question sets for MKT-101 offered through Cert Empire’s Salesforce material

Career opportunities you can explore after earning MKT-101

  • Marketing automation specialist
  • CRM data analyst
  • Customer journey strategist
  • Email marketing analyst
  • Marketing Cloud administrator
  • Salesforce business analyst
  • Digital engagement coordinator

Certifications to go for after completing MKT-101

  • Salesforce Marketing Cloud Consultant
  • Salesforce Email Specialist
  • Salesforce Business Analyst
  • Platform App Builder
  • Marketing Cloud Administrator

How does MKT-101 compare to other beginner level marketing and cloud certifications?

Certification Focus Area Technical Depth Ideal Candidate Profile
MKT-101 Customer journeys and analytics Moderate Marketing and CRM analysts
Marketing Cloud Email Specialist Email messaging and automation Moderate Email marketing professionals
Salesforce Administrator Core CRM tasks and configuration Low to Moderate CRM platform managers
Google Analytics Certification Website data and traffic analysis Moderate Digital analytics beginners
HubSpot Marketing Certification Inbound and CRM based marketing Low to Moderate Marketing generalists

When preparing, working through well structured and scenario relevant question sets such as those available through Cert Empire significantly improves your familiarity with Salesforce style reasoning and increases your readiness to perform with confidence on exam day.

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Last Update Check November 13, 2025
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