Salesforce Administrator CRT-101 Exam Questions 2025

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Get authentic, updated questions for the Salesforce Certified Administrator (CRT-101) exam, all reviewed by certified Salesforce experts. Each question includes accurate answers with detailed explanations and references, plus full access to our interactive exam simulator. Try the free sample and see why Salesforce professionals rely on Cert Empire for confident, first-time success.

 

About CRT-101 Exam

What is the Salesforce Administrator CRT 101 exam, and what will you learn from it?

The Salesforce Administrator CRT 101 exam validates your ability to manage, configure, and maintain a Salesforce environment to support business needs. It is ideal for those responsible for user management, data quality, customization of standard objects, and system configuration without advanced coding.

Earning this certification signals to employers that you can maintain platform stability, assist end users, and ensure business teams get maximum value from Salesforce. To increase your chances of passing, you can practice using the best exam questions from Cert Empire through our Salesforce Administrator resources, which simulate real exam conditions and help reinforce core concepts.

Exam Snapshot

Attribute Details
Exam Name Salesforce Certified Administrator
Exam Code CRT 101
Vendor Salesforce
Version Latest
Average Salary Often ranges from 80,000 to 115,000 USD annually depending on location and experience
Cost 200 USD
Exam Format Multiple choice and multiple select
Duration 105 minutes
Delivery Method Online proctored or in person
Languages English and additional language availability varies
Scoring Method Weighted scoring based on domain
Passing Score Approximately 65 percent
Prerequisites Familiarity with Salesforce fundamentals recommended
Retake Policy Reduced fee for retakes after a failed attempt
Target Audience New or established Salesforce admins, system managers, CRM professionals
Certification Validity No expiration but may require maintenance with platform updates
Release Date Aligned with the current Salesforce platform structure

Prerequisites before taking the CRT 101 exam

You can take the exam without prior certifications, but you should have:

  • A foundational understanding of Salesforce objects and relationships

  • Experience with user account administration

  • Familiarity with data importing, exporting, and validation

  • Awareness of basic workflow automation like validation rules and emails

  • General business process understanding

Main objectives and domains you will study for CRT 101

  • Organization and user setup

  • Security and access

  • Standard and custom object configuration

  • Data management

  • App customization

  • Workflow, automation, and approvals

  • Activity management and collaboration

  • Process optimization

H3: Topics to cover in each CRT 101 exam domain

  1. Organization setup

    • Company settings

    • Fiscal year settings

    • Business hours and holidays

  2. User setup and access control

    • User profile configuration

    • Permission sets

    • Role hierarchy

    • Login troubleshooting

  3. Object and field configuration

    • Creating custom fields and objects

    • Page layouts and record types

    • Lookup and master detail relationships

  4. Data management

    • Import wizard vs data loader

    • Duplicate management

    • Data validation options

    • Backup and recovery strategy

  5. Automation and business process optimization

    • Workflow rules

    • Process Builder and flows

    • Email alerts and field updates

  6. Reports and dashboards

    • Summary and matrix reports

    • Report filters and groupings

    • Dashboard visualization

Changes in the latest version of CRT 101

Recent updates emphasize automation using Flow rather than relying on older tools. The exam also includes more scenario based questions that test real admin responsibilities such as user troubleshooting, data quality resolution, and permission logic.

Register and schedule your CRT 101 exam

You can create or log into your Salesforce certification portal and schedule your exam there. Choose whether to test online or in person. Flexible scheduling options allow you to pick the time zone and date that works best for your study timeline.

CRT 101 exam cost, and can you get any discounts

The base cost is 200 USD. Salesforce occasionally offers promotional price reductions and learning events that include voucher discounts. Many companies also sponsor the exam for internal employees.

Exam policies you should know before taking CRT 101

  • You must present a valid government ID

  • No external reference material is permitted during the exam

  • You must maintain a quiet and uninterrupted testing environment

  • Communication with others during the test is prohibited

What can you expect on your CRT 101 exam day

You will be presented with a mix of administrator scenario questions. These often require making practical decisions such as which permission method to use, how to fix data visibility problems, or which tool best supports a business requirement.

Plan your CRT 101 study schedule effectively with 6 Study Tips

Tip1: Practice using a Salesforce sandbox or developer org
Tip2: Study permission logic, profiles, and role hierarchies
Tip3: Focus on understanding object models and relationships
Tip4: Review automation tools with an emphasis on Flow
Tip5: Take practice sessions using Cert Empire’s best exam questions for this certification
Tip6: Revisit challenging concepts regularly and review documentation examples

Best study resources you can use to prepare for CRT 101

  • Salesforce Trailhead

  • Salesforce Help documentation

  • Admin community groups and discussion forums

  • Scenario based workshops or tutorials

  • The best exam questions from Cert Empire which reinforce knowledge in a realistic context

Career opportunities you can explore after earning CRT 101

  • Salesforce Administrator

  • Systems Analyst

  • CRM Manager

  • Junior Salesforce Consultant

  • Support and Service Admin Specialist

  • Technical Customer Success Analyst

This certification opens roles where you not only maintain the system but also act as a platform advocate who supports user adoption and organizational CRM strategy.

Certifications to go for after completing CRT 101

  • Salesforce Advanced Administrator

  • Sales Cloud Consultant

  • Service Cloud Consultant

  • Platform App Builder

  • Business Analyst

  • CPQ 301 Specialist

How does CRT 101 compare to other beginner-level cloud certifications

CRT 101 is strongly focused on core CRM administration and user support. While other certifications may focus on architecture or specialized sales configuration, CRT 101 is foundational and establishes skills needed across most Salesforce roles.

If you want to walk into the exam fully prepared, you can reinforce your study using the best exam questions from Cert Empire’s Salesforce Administrator resource section, helping you gain confidence and accuracy on test day.

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Last Update Check November 15, 2025
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