Salesforce Business-Analyst Exam Questions 2025

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Get authentic, updated questions for the Salesforce Certified Business Analyst exam, all reviewed by certified Salesforce experts. Each question includes accurate answers with detailed explanations and references, plus full access to our interactive exam simulator. Try the free sample and see why business analysts rely on Cert Empire for confident, first-time success.

 

About alesforce Business Analyst Exam

What is the Salesforce Business-Analyst exam, and what will you learn from it?

The Salesforce Certified Business Analyst exam validates your ability to work with stakeholders, analyze business requirements, translate needs into Salesforce solutions, and support data-driven decision-making. It is ideal for anyone who wants to bridge the gap between business strategy and Salesforce technical implementation.

Earning this certification increases your credibility as a professional who can gather requirements, work with teams across departments, and turn business goals into actionable Salesforce outcomes. To strengthen your preparation, you can use the best exam questions provided by Cert Empire through their Salesforce Business Analyst materials, available on Cert Empire’s official site.

Exam Snapshot

Attribute Details
Exam Name Salesforce Certified Business Analyst
Exam Code Business Analyst
Vendor Salesforce
Version Latest
Average Salary Typically ranges from 80,000 to 120,000 USD annually depending on role and region
Cost 200 USD exam fee plus optional retake fee
Exam Format Multiple choice and scenario based questions
Duration 105 minutes
Delivery Method Online proctored or in person
Languages English
Scoring Method Weighted scoring by topic area
Passing Score Approximately 65 percent
Prerequisites Recommended familiarity with Salesforce and business processes
Retake Policy Reduced fee for retake after a failed attempt
Target Audience Analysts, consultants, project managers, entry level Salesforce professionals
Certification Validity No expiration but may require continuing education when Salesforce updates certifications
Release Date Most recent revision aligned with current Salesforce ecosystem expectations

Prerequisites before taking the Salesforce Business Analyst exam

You do not need another Salesforce certification before attempting this one, but it is important to have:

  • An understanding of basic Salesforce capabilities

  • Experience mapping business requirements

  • Familiarity with stakeholder communication and documentation

  • General knowledge of CRM concepts and business process flow

Main objectives and domains you will study for the exam

  • Customer discovery

  • Process mapping

  • Requirements gathering

  • User story creation and refinement

  • Governance and change management

  • Continuous improvement strategies

H3: Topics to cover in each exam domain

  1. Customer discovery

    • Exploring business challenges

    • Identifying stakeholder roles

    • Conducting interviews and user research

  2. Process mapping

    • Understanding current state vs future state process

    • Visual process representation

    • Identifying bottlenecks and inefficiencies

  3. Requirements gathering

    • Differentiating functional and non functional requirements

    • Prioritization techniques

    • Documentation best practices

  4. User stories

    • Writing clear and concise user stories

    • Acceptance criteria

    • Using frameworks like INVEST and MoSCoW

  5. Governance and change management

    • Release strategy

    • Testing and validation

    • Stakeholder sign off

  6. Continuous improvement

    • Business value tracking

    • KPI measurement

    • Feedback loop integration

Changes in the latest version of the exam

The newest revision focuses more on stakeholder communication scenarios, dynamic business requirement analysis, and practical case based questions to better simulate real world challenges. Updates also reflect Salesforce expanding business logic features such as Flow, AI supported insight tools, and data governance expectations.

Register and schedule your exam

You can register directly through your Salesforce certification account. Choose whether you want to take the exam online or at a certified testing center. Make sure your profile details are correct and that you select a date that gives enough time for preparation.

Exam cost, and can you get any discounts

The standard price is 200 USD. Salesforce occasionally offers promotional vouchers or discount periods. Some employers also fund the exam for internal training, so it is worth asking your company.

Exam policies you should know before taking it

  • You must provide valid identification

  • You cannot reference external resources during the session

  • The test must be taken in a quiet environment

  • If internet connectivity drops, the proctor can assist with re entry depending on conditions

What can you expect on your exam day

You will encounter scenario based business situations and be asked how you would respond or which analytical steps you would take. Many questions are conceptual, focusing on how well you understand the role of a Business Analyst in a Salesforce environment rather than pure technical configuration.

Plan your study schedule effectively with 6 Study Tips

Tip1: Learn Salesforce terminology and basic platform features
Tip2: Practice converting business needs into clearly defined user stories
Tip3: Work with mock stakeholder scenarios to build communication confidence
Tip4: Study case studies from real business transformations
Tip5: Use the best exam questions from Cert Empire to practice realistic questions
Tip6: Review your weak areas regularly and reinforce them with targeted study

Best study resources you can use to prepare

  • Salesforce Trailhead for foundational knowledge

  • Business Analyst community groups and discussion forums

  • Documented stakeholder interview samples

  • Requirement mapping templates

  • The best exam questions from Cert Empire, which provide exam realistic practice and help refine your problem solving approach

Career opportunities you can explore after earning this certification

  • Salesforce Business Analyst

  • Functional Consultant

  • CRM Analyst

  • Product Owner

  • Salesforce Project Coordinator

  • Junior Salesforce Consultant

This certification builds a foundation for roles that combine analytical thinking with Salesforce platform understanding, giving you a strong career growth trajectory.

Certifications to go for after completing the Business Analyst

  • Salesforce Administrator

  • Salesforce Sales Cloud Consultant

  • Salesforce Service Cloud Consultant

  • Platform App Builder

  • CPQ Specialist

How does this certification compare to other beginner-level cloud certifications?

Unlike purely technical beginner certifications, the Salesforce Business Analyst exam emphasizes real business insight, stakeholder management, and process analysis. It is less about coding and configuration and more about designing business value through Salesforce adoption.

If you want practice material that is reliable and aligned with real exam expectations, you can prepare using the best exam questions available directly through Cert Empire’s Business Analyst resource page on our site. This helps you build confidence, reduce knowledge gaps, and walk into the exam ready to succeed.

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Last Update Check November 12, 2025
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