Microsoft Dynamics MB-910 Exam Questions 2025
Our MB-910 Exam Questions help you master Microsoft Dynamics 365 Fundamentals (CRM) with confidence. All questions are checked by certified Dynamics experts and come with accurate answers and straightforward explanations, covering sales, marketing, and customer service modules. Use our free sample questions and interactive simulator to prepare thoroughly with Cert Empire.
All the questions are reviewed by Jasmin Walia who is a MB-910 certified professional working with Cert Empire.
About MB-910 Exam
What is the Microsoft MB-910 exam, and what will you learn from it?
The Microsoft MB-910: Microsoft Dynamics 365 Fundamentals (CRM) exam verifies essential knowledge of customer engagement applications within the Dynamics 365 ecosystem. It introduces you to the core CRM workloads, including sales, marketing, customer service, field service, and project operations.
This exam is ideal for individuals who are new to Dynamics 365 and want to build a strong understanding of how organizations use CRM solutions to improve customer experiences and business outcomes.
Earning MB-910 strengthens your foundation for CRM-focused careers and opens doors to more role-based certifications. To improve your readiness and exam confidence, preparing with the best MB-910 exam questions from Cert Empire provides a strong and reliable way to practice real exam-style scenarios.
Exam Snapshot
|
Field |
Details |
|
Exam Code |
MB-910 |
|
Exam Name |
Microsoft Dynamics 365 Fundamentals (CRM) |
|
Vendor |
Microsoft |
|
Version / Year |
Latest Updated Exam Version |
|
Average Salary |
Around USD 75,000 per year depending on role |
|
Cost |
USD 99 (may vary by country) |
|
Exam Format |
Multiple-choice, drag and drop, scenario-based questions |
|
Duration |
60 minutes |
|
Delivery Method |
Pearson VUE testing center or online proctored |
|
Languages |
English, Spanish, German, French, Japanese, and others |
|
Scoring Method |
Scaled score |
|
Passing Score |
700 / 1000 |
|
Prerequisites |
None required |
|
Retake Policy |
Microsoft’s standard retake rules apply |
|
Target Audience |
CRM beginners, Business Users, Functional Consultants, Sales/Support Professionals |
|
Certification Validity |
1 year, renewable |
|
Release Date |
2021 (updated regularly) |
Prerequisites before taking the MB-910 exam
There are no formal prerequisites. However, it is helpful if you:
- Understand basic business operations like sales and customer support
- Know general cloud concepts and Microsoft 365 capabilities
- Have exposure to CRM workflows or customer databases
Main objectives and domains you will study for MB-910
The exam evaluates your understanding across Dynamics 365 CRM applications:
- Dynamics 365 Sales
- Dynamics 365 Customer Service
- Dynamics 365 Marketing
- Dynamics 365 Field Service
- Dynamics 365 Project Operations (fundamentals)
Topics to cover in each MB-910 exam domain
|
Domain |
Topics Included |
|
Sales |
Lead-to-order process, opportunity management, forecasting |
|
Customer Service |
Case management, SLAs, knowledge base, omnichannel tools |
|
Marketing |
Customer journeys, segmentation, campaign automation |
|
Field Service |
Work orders, scheduling, asset management, service delivery |
|
Project Operations |
Resource planning, project finances (basic concepts) |
|
Integration & Data |
Common Data Model (Dataverse), Power Platform basics |
Studying each topic thoroughly with real practice material from Cert Empire’s MB-910 exam questions helps you understand scenario-based questions used in the exam.
Changes in the latest version of MB-910
Recent updates include:
- Increased focus on Power Platform integration
- New features in Marketing and Customer Service
- Updated terminology and UI changes in Dynamics 365 applications
Using the most up-to-date learning material is essential for accurate preparation.
Register and schedule your MB-910 exam
You can schedule from your:
- Microsoft Learning dashboard
- Pearson VUE portal (testing center or online)
Choose the delivery method that suits your convenience and technical setup.
MB-910 exam cost, and can you get any discounts?
The standard price is USD 99, but you may qualify for:
- Student discounts (with academic verification)
- Corporate or training event vouchers
- Regional price variations
Microsoft also offers free or low-cost exam promotions occasionally.
Exam policies you should know before taking MB-910
- Valid ID is required
- Rescheduling may have fees if done late
- Online exams require webcam and quiet environment
- Score report visible right after the exam is completed
What can you expect on your MB-910 exam day?
- Mix of conceptual and scenario-based questions
- Simple drag-and-drop tasks testing business workflow knowledge
- Interface and terminology recognition questions
The exam is beginner-friendly but requires familiarity with CRM concepts. Practicing beforehand with the best MB-910 exam questions from Cert Empire builds confidence for the actual test.
Plan your MB-910 study schedule effectively with 5 Study Tips
- Start with Microsoft Learn fundamental CRM modules
- Watch role-based demos of Sales, Marketing, and Customer Service apps
- Understand common data concepts and business processes
- Practice questions for each CRM domain topic to improve recall
- Review again using Cert Empire’s verified MB-910 exam questions to strengthen accuracy
Best study resources you can use to prepare for MB-910
- Microsoft Learn documentation and CRM modules
- Video training courses focused on Dynamics 365 fundamentals
- Guided labs for application workflows
- Cert Empire’s high-quality MB-910 practice questions for real exam-style preparation
Combining theory with structured practice produces the best results.
Career opportunities you can explore after earning MB-910
This certification supports roles such as:
- CRM Analyst
- Customer Support Specialist
- Sales/Service Coordinator
- Junior Functional Consultant
- CRM Administrator (entry level)
It helps both new IT professionals and business users break into CRM and Microsoft Dynamics roles.
Certifications to go for after completing MB-910
You can progress to more advanced and specialized certifications such as:
- MB-210: Dynamics 365 Sales Functional Consultant
- MB-230: Dynamics 365 Customer Service Functional Consultant
- MB-220: Dynamics 365 Marketing Functional Consultant
- PL-200: Power Platform Functional Consultant
These validate deeper product expertise and expand your professional opportunities.
How does MB-910 compare to other beginner-level Microsoft CRM certifications?
|
Certification |
Focus Area |
Difficulty Level |
|
MB-910 |
CRM fundamentals (Sales, Service, Marketing, Field Service) |
Beginner |
|
MB-920 |
ERP fundamentals (Finance, Supply Chain, Commerce, HR) |
Beginner |
|
AZ-900 / MS-900 |
Cloud & Microsoft 365 fundamentals |
Beginner |
MB-910 stands out as the best starting point for those focused on customer engagement solutions.
To pass faster and with improved confidence, prepare using the most effective MB-910 exam questions from Cert Empire, crafted to reflect the latest Microsoft exam structure and CRM concepts.
About MB-910 Exam Questions
Why Practice Exam Questions Are Essential for Passing Microsoft MB-910 Exam in 2025
Passing the MB-910 certification isn’t about memorizing terms or rot learning, it’s about developing the aptitude required of a Microsoft Dynamics 365 Fundamentals professional. Loaded with detailed explanations and extensive references, Cert Empire’s MB-910 Exam Questions are designed to help you think like an actual Dynamics 365 consultant. These practice questions mirror the Microsoft exam pattern, guiding you through what’s required to pass the exam on your first attempt.
Prepare Smarter with Exam Familiar Quiz
The MB-910 exam is challenging and broad, but consistent practice transforms that difficulty into strength. By regularly solving real exam-style questions, you’ll improve your pacing, reduce anxiety, and recognize recurring question logic. Over time, the format will feel second nature, allowing you to focus on accuracy instead of uncertainty on exam day. You can also view all Microsoft certifications if you want to look through the full list available on the site.
Master Every Domain with Real Exam Logic
The MB-910 practice questions cover all official domains in the correct proportion. This means you’re not just preparing one domain, but all of them, making your exam preparation comprehensive.
What’s Included in Our MB-910 Exam Prep Material
It’s not just a question blob that we offer, but a whole experience that transforms your exam preparation. Here is exactly what you get:
PDF Exam Questions
- Instant Access: Start preparing right after purchase with immediate delivery.
- Study Anywhere: Access the soft form questions from your phone, laptop, or tablet.
- Printable Format: Ideal for offline review and personal note-taking, and especially if you prefer to study from hard-form documents.
Interactive Practice Simulator
- Question Simulation: Our online MB-910 exam practice simulator is designed to help you interactively review and prepare for the exam with tailored features such as show/hide answers, see correct answers etc.
- Flashcard-like Practice: Save your toughest questions and revisit them until you’ve mastered each domain.
- Progress Tracking: The progress tracking feature of our quiz simulator lets you resume your study journey right from where you left.
3 Months of Unlimited Access
Enjoy full, unrestricted access for three months, long enough to practice, revise, and retake simulations until you are satisfied with your results.
Regular Updates
Dynamics 365 and business solutions evolve constantly, so being current is the cornerstone of MB-910 exam prep. Being mindful of that, CertEmpire’s certified exam coaches keep the content of the practice questions up to date with the latest exam requirements so that you always have the latest exam questions and resources available to you. If needed, you can discover Cert Empire to view related material in one place.
Free Practice Tests
To make the decision easy for you, we offer free practice tests for the MB-910 exam. Look at the right side-bar and you will find the free practice test button that will take you to a sample free MB-910 practice test. Go through the free MB-910 exam questions section and discover the richness of our practice questions.
Free Exam Guides
Cert Empire offers free exam preparation guides for MB-910. You can find a trove of MB-910 related exam prep resources at our website in our blog section. From tailored study plans for success in MB-910 to exam day guidelines, we have covered it all. Cherry on the top, you do not have to be our customer to access this material, and it is free for all.
Important Note
Our MB-910 Exam Questions are updated regularly to match the latest Microsoft exam version.
The Cert Empire content team, led by certified MB-910 professionals, has taken the newest release and added updated concepts, frameworks, and Dynamics 365 sales principles to ensure relevance.
✔ Each question includes detailed reasoning for both correct and incorrect options, helping you understand the full context behind every answer.
✔ Every solution links to official Microsoft references, allowing you to expand your knowledge through verified documentation.
✔ Mobile-Compatible – Both the PDF and simulator versions are easy to use across smartphones, tablets, laptops, and even in printed form.
The MB-910 remains one of the most foundational certifications in Dynamics 365, proving mastery of business applications, customer engagement, and fundamental knowledge of Dynamics 365 modules.
Is this Exam Dump for Microsoft MB-910?
No, Cert Empire offers exam questions for practice purposes only. We do not endorse using Microsoft Exam Dumps. Our product includes expert crafted and verified practice exam questions and quizzes that emulates the real exam. This is why you may find many of the similar questions in your exam, which can help you succeed easily. Nonetheless, unlike exam dumps websites, we do not give any sort of guarantees on how many questions will appear in your exam. Our mission is to help students prepare better for exams, not endorse cheating.
FAQS
Frequently Asked Questions (FAQs)
What is the Microsoft MB-910 exam?
The Microsoft MB-910 Microsoft Dynamics 365 Fundamentals exam validates your foundational understanding of Microsoft Dynamics 365, including core concepts related to customer engagement, business applications, and the various capabilities of Dynamics 365 modules like Sales, Marketing, and Customer Service.
Who should take the Microsoft MB-910 exam?
This exam is ideal for individuals new to Dynamics 365, including business analysts, IT professionals, and anyone seeking to gain a basic understanding of Dynamics 365 and its applications. It’s designed for those who wish to explore a career in customer engagement or business applications.
How difficult is the Microsoft MB-910 exam?
The MB-910 exam is beginner-friendly and focuses on fundamental concepts of Dynamics 365. It is designed to be accessible for those new to Microsoft business solutions. Consistent preparation with Cert Empire’s updated exam questions will help you understand core concepts and build confidence before the official exam.
What should I consider studying next after completing Microsoft MB-910?
A great next step would be Microsoft MB-920, as it builds upon the principles of Microsoft MB-910 and helps you develop more advanced or complementary skills. Explore more about Microsoft MB-920 to see how it fits your learning path.
What topics are covered in the Microsoft MB-910 exam?
The MB-910 exam covers fundamental concepts in Dynamics 365, including the introduction to customer engagement, key capabilities of Dynamics 365 apps, how they can be used to improve business processes, and the benefits of adopting Microsoft’s cloud business solutions.
How do Cert Empire’s Microsoft MB-910 questions help in preparation?
Cert Empire’s MB-910 practice questions are structured to mirror the real Microsoft exam format. Each question includes detailed explanations, clarifying the reasoning behind every answer and helping you understand both theoretical and applied aspects of Dynamics 365.
Are these Microsoft MB-910 questions real exam dumps?
No. Cert Empire provides verified and authentic preparation materials, not unauthorized exam dumps. Our Microsoft MB-910 Exam Questions simulate the real testing experience responsibly, focusing on understanding and skill development.
How often is the Microsoft MB-910 content updated?
The MB-910 content is regularly updated by certified experts to reflect Microsoft’s latest updates in Dynamics 365 applications, new features, and best practices. This ensures your preparation stays current and aligned with the latest certification objectives.
Can I access the Microsoft MB-910 PDF on mobile devices?
Yes. Cert Empire PDFs and simulators are fully optimized for all devices, including mobile phones, tablets, and desktops. You can conveniently study anywhere and anytime, even offline.
How long will I have access to the Microsoft MB-910 study material?
You’ll get three months of unlimited access to both PDF and simulator materials. This period allows ample time to study, practice, and retake tests until you’re confident about taking the official exam.
Does Cert Empire offer a free Microsoft MB-910 practice test?
Yes. A free MB-910 practice test is available on the right sidebar of the product page. It includes sample questions similar in format and difficulty to the real exam, allowing you to experience Cert Empire’s quality before purchasing.
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“The practice questions were spot on. Felt like I had already seen half the exam. Passed on my first try!”
Clinton Stafford (verified owner) –
MB-910 is a tough exam but due to practice questions it’s now easy to pass it. But from what site? Well, I recommend Cert Empire. I bought from them and I’m 100% satisfied. Thanks.
Harshil Raina (verified owner) –
I was new to Dynamics 365 but used study resources consistently. Going through questions daily made a difference. Passed MB-910 easily.
Hugo Blackwell (verified owner) –
Cert Empire’s file was clean and well-explained. It covered exactly what I needed for the MB-910 exam and helped me prepare in less time.
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Cert Empire designed the MB-910 file with a clean interface and consistent text. The layout felt light and easy on the eyes, so it didn’t distract. Reading and navigating through it on both desktop and tablet was a smooth experience.