Microsoft Dynamics MB-240 Exam Questions 2025
Our MB-240 Exam Questions provide authentic, up-to-date content for the Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate certification. Each question is reviewed by certified Microsoft professionals and includes verified answers with clear explanations to enhance your understanding of field service operations, scheduling, and Dynamics 365 service management functionalities. With access to our exam simulator, you can practice under real exam conditions and confidently prepare to pass on your first attempt.
All the questions are reviewed by Jasmin Walia who is a MB-240 certified professional working with Cert Empire.
About MB-240 Exam
About the Exam: Microsoft Dynamics 365 MB-240
The Microsoft Dynamics 365 MB-240 exam, also known as the Dynamics 365 Field Service Functional Consultant Associate, validates your expertise in configuring and managing Field Service solutions within Microsoft Dynamics 365.
This certification proves your ability to optimize field operations, manage work orders, schedule resources, and deliver exceptional on-site service using Dynamics 365 Field Service tools and integrations.
Exam Snapshot
|
Exam Detail |
Description |
|
Exam Code |
MB-240 |
|
Exam Name |
Microsoft Dynamics 365 Field Service Functional Consultant |
|
Vendor |
Microsoft |
|
Version / Year |
Latest version (2025) |
|
Average Salary |
USD $85,000 – $110,000 annually |
|
Cost |
$165 USD (varies by country) |
|
Exam Format |
Multiple Choice, Case Studies, Drag and Drop |
|
Duration (minutes) |
120 minutes |
|
Delivery Method |
Online or Test Center (Pearson VUE) |
|
Languages |
English, Japanese, Simplified Chinese |
|
Scoring Method |
Scaled score between 1–1000 |
|
Passing Score |
700 |
|
Prerequisites |
MB-910 (Dynamics 365 Fundamentals) recommended |
|
Retake Policy |
24-hour wait after first attempt; 14 days for later attempts |
|
Target Audience |
Field Service Consultants, Functional Analysts, CRM Specialists |
|
Certification Validity |
1 year (renewable online for free) |
|
Release Date |
2020 (latest update 2025) |
What is the Microsoft MB-240 Exam, and What Will You Learn From It?
The MB-240 exam focuses on implementing and managing the Field Service application in Dynamics 365. You’ll learn to coordinate resources, manage assets, handle work orders, and ensure smooth field operations.
By earning this certification, you will:
- Configure and customize Field Service applications.
- Manage resources, scheduling, and dispatching.
- Handle work orders, inventory, and service agreements.
- Leverage Connected Field Service and IoT integration.
Get the best and most updated MB-240 exam questions at Cert Empire.
Prerequisites Before Taking the MB-240 Exam
Before attempting MB-240, you should:
- Have hands-on experience with Dynamics 365 Field Service modules.
- Understand work order lifecycle and resource scheduling.
- Be familiar with Power Platform components like Power Apps and Power Automate.
- Review MB-910 (Dynamics 365 Fundamentals) if you’re new to Dynamics 365.
Main Objectives and Domains You Will Study for MB-240
The MB-240 exam measures your ability to implement and manage the Field Service app.
1. Configure Field Service Applications (20–25%)
- Set up bookable resources and territories.
- Configure resource scheduling optimization (RSO).
- Customize views, forms, and dashboards for field agents.
2. Manage Work Orders (25–30%)
- Create, manage, and close work orders.
- Handle incidents, service tasks, and billing setups.
- Use inventory management and mobile apps for technicians.
3. Schedule and Dispatch Work Orders (20–25%)
- Configure schedule boards and calendars.
- Assign work orders and tasks efficiently using RSO.
- Monitor technician performance through insights.
4. Manage Assets and Agreements (15–20%)
- Set up customer assets and manage service agreements.
- Automate maintenance schedules and renewals.
- Integrate IoT devices for proactive service management.
5. Implement Connected Field Service (10–15%)
- Configure IoT alerts, devices, and rules.
- Automate work order creation from IoT signals.
- Integrate with Power BI and Power Automate for reporting.
Changes in the Latest Version of MB-240
The 2025 update includes:
- Copilot and AI-powered scheduling assistance.
- Improved Connected Field Service integration.
- Enhanced mobile experience for field technicians.
- Updated Power Platform automation coverage.
Register and Schedule Your MB-240 Exam
You can register for MB-240 via:
- The Microsoft Certification Dashboard.
- Pearson VUE for online or in-person exams.
Select your language, test location, and time when scheduling.
MB-240 Exam Cost and Discounts
- Exam fee: $165 USD
- Student discount: Up to 50% with valid student status
- Corporate offers: Available for Microsoft Partner employees
- Cert Empire bundles: Include MB-240 study materials and verified exam questions
Exam Policies You Should Know Before Taking MB-240
- You’ll need a valid government ID to sit for the exam.
- Exams are monitored online or at authorized centers.
- Retake after 24 hours (first attempt).
- Annual certification renewal through Microsoft Learn is free.
What to Expect on Your MB-240 Exam Day
- Questions: 40–60 questions
- Format: Multiple-choice, drag-and-drop, and case studies
- Level: Intermediate functional consultant
Expect real-life scenarios based on field service operations, scheduling, and automation.
Plan Your MB-240 Study Schedule Effectively With 5 Study Tips
- Study the official MB-240 learning path on Microsoft Learn.
- Focus on work orders, scheduling, and assets.
- Practice in a Dynamics 365 Field Service sandbox.
- Use Cert Empire MB-240 mock exams for real-world question practice.
- Review IoT and Power Automate integrations.
Best Study Resources You Can Use to Prepare for MB-240
- Microsoft Learn MB-240 Study Path
- Cert Empire MB-240 Practice Questions
- Official Exam Ref MB-240 (Microsoft Press)
- LinkedIn Learning / Pluralsight courses
- Microsoft Field Service documentation and labs
Career Opportunities You Can Explore After Earning MB-240
After earning MB-240, you can pursue roles such as:
- Field Service Functional Consultant
- Service Operations Analyst
- Implementation Specialist
- Dynamics 365 Solution Consultant
Average Salary: $85,000 – $110,000 per year
Certifications to Go For After Completing MB-240
- MB-910: Dynamics 365 Fundamentals (CRM)
- MB-230: Customer Service Functional Consultant
- MB-700: Dynamics 365 Solution Architect
- PL-200: Power Platform Functional Consultant
How Does MB-240 Compare to Other Microsoft Dynamics Certifications?
|
Certification |
Focus Area |
Best For |
|
MB-210 |
Dynamics 365 Sales |
Sales Consultants |
|
MB-220 |
Dynamics 365 Marketing |
Marketing Specialists |
|
MB-230 |
Customer Service |
CRM and Service Experts |
|
MB-240 |
Field Service |
Field and Operations Managers |
Ace your MB-240 exam with authentic and updated questions from Cert Empire.
About MB-240 Exam Questions
Why Practice Exam Questions Are Essential for Passing Microsoft MB-240 Exam in 2025
Passing the MB-240 certification isn’t about memorizing terms or rot learning, it’s about developing the aptitude required of a Microsoft Dynamics 365 Field Service Functional Consultant. Loaded with detailed explanations and extensive references, Cert Empire’s MB-240 Exam Questions are designed to help you think like an actual Field Service professional. These practice questions mirror the Microsoft exam pattern, guiding you through what’s required to pass the exam on your first attempt. To explore more options, discover certification categories that match your career goals and expertise in the Microsoft ecosystem.
Prepare Smarter with Exam Familiar Quiz
The MB-240 exam focuses heavily on practical business scenarios and field operations, but consistent practice converts those challenges into strengths. By regularly solving real exam-style questions, you’ll build confidence, improve speed, and understand how Microsoft structures functional and configuration-based problems. With time, you’ll approach the test logically instead of relying on memorization.
Master Every Domain with Real Exam Logic
The MB-240 practice questions cover all official domains in the correct proportion. This includes resource management, work order configuration, inventory management, mobility, and connected field service. Such balanced coverage ensures you’re fully prepared for each functional area of Dynamics 365 Field Service.
What’s Included in Our MB-240 Exam Prep Material
It’s not just a question blob that we offer, but a whole experience that transforms your exam preparation. Here is exactly what you get:
PDF Exam Questions
- Instant Access: Start preparing right after purchase with immediate delivery.
- Study Anywhere: Access the soft form questions from your phone, laptop, or tablet.
- Printable Format: Ideal for offline review and personal note-taking, and especially if you prefer to study from hard-form documents.
Interactive Practice Simulator
- Question Simulation: Our online MB-240 exam practice simulator is designed to help you interactively review and prepare for the exam with tailored features such as show/hide answers, see correct answers etc.
- Flashcard-like Practice: Save your toughest questions and revisit them until you’ve mastered each domain.
- Progress Tracking: The progress tracking feature of our quiz simulator lets you resume your study journey right from where you left.
3 Months of Unlimited Access
Enjoy full, unrestricted access for three months, long enough to practice, revise, and retake simulations until you are satisfied with your results.
To maximize your preparation, get access to exam prep tools that will guide you through practice tests and reinforce your knowledge.
Regular Updates
Dynamics 365 Field Service undergoes regular updates with new tools and automation options. CertEmpire’s experts track Microsoft changes closely to keep the MB-240 exam content aligned with the latest releases, configurations, and performance improvements.
Free Practice Tests
To make the decision easy for you, we offer free practice tests for the MB-240 exam. Look at the right side-bar and you will find the free practice test button that will take you to a sample free MB-240 practice test. Go through the free MB-240 exam questions section and discover the richness of our practice questions.
Free Exam Guides
Cert Empire offers free exam preparation guides for MB-240. You can explore in-depth Dynamics 365 Field Service resources, including configuration tips and scheduling guidelines, available in the blog section of our website. These resources are accessible to everyone, no purchase required.
Important Note
Our MB-240 Exam Questions are updated regularly to match the latest Microsoft exam version.
The Cert Empire content team, led by certified MB-240 professionals, has taken the newest release and added updated concepts, frameworks, and service automation practices to ensure relevance.
✔ Each question includes detailed reasoning for both correct and incorrect options, helping you understand the full context behind every answer.
✔ Every solution links to official Microsoft references, allowing you to expand your knowledge through verified documentation.
✔ Mobile-Compatible – Both the PDF and simulator versions are easy to use across smartphones, tablets, laptops, and even in printed form.
The MB-240 remains one of the most respected certifications in Dynamics 365, validating expertise in field service configuration, resource management, and operational optimization.
Is this Exam Dump for Microsoft MB-240?
No, CertEmpire offers exam questions for practice purposes only. We do not endorse using Microsoft Exam Dumps. Our product includes expert crafted and verified practice exam questions and quizzes that emulates the real exam. This is why you may find many of the similar questions in your exam, which can help you succeed easily. Nonetheless, unlike exam dumps websites, we do not give any sort of guarantees on how many questions will appear in your exam. Our mission is to help students prepare better for exams, not endorse cheating.
FAQS
Frequently Asked Questions (FAQs)
What is the Microsoft MB-240 exam?
The Microsoft MB-240 Dynamics 365 Field Service Functional Consultant exam validates your ability to configure and implement field service solutions in Dynamics 365. It focuses on areas like work order management, resource scheduling, service agreements, and connected field service, ensuring you can manage and optimize real-world field operations efficiently.
Who should take the Microsoft MB-240 exam?
The MB-240 exam is ideal for functional consultants, field service managers, and implementation specialists who work with Microsoft Dynamics 365 Field Service. It’s designed for professionals responsible for configuring systems, managing customer assets, and ensuring effective field service operations.
How difficult is the Microsoft MB-240 exam?
The MB-240 exam is moderately difficult because it focuses on real business scenarios and configuration tasks. It requires strong familiarity with Dynamics 365 modules, scheduling tools, and inventory workflows. Practicing with Cert Empire’s updated questions helps simplify these complex topics and builds the confidence needed for the actual test.
What topics are covered in the Microsoft MB-240 exam?
The exam covers configuration of field service applications, scheduling, inventory and assets, work order management, and connected field service. All topics follow Microsoft’s official blueprint to ensure your preparation aligns perfectly with the exam’s structure.
To explore more opportunities, browse top certification choices that align with your career aspirations and expertise.
How do Cert Empire’s Microsoft MB-240 questions help in preparation?
Cert Empire’s MB-240 Exam Questions replicate Microsoft’s real exam experience with expertly crafted content. Each question includes explanations that help you understand the reasoning behind both correct and incorrect answers, making your learning deeper and more effective.
Are these Microsoft MB-240 questions real exam dumps?
No. Cert Empire provides verified and ethical study material only. Our Microsoft MB-240 Exam Questions are created by certified consultants to simulate real scenarios responsibly. We focus on skill-building rather than memorization or shortcuts.
How often is the Microsoft MB-240 content updated?
The MB-240 content is reviewed and updated regularly to match Microsoft’s latest exam blueprint and platform updates. Our experts ensure every question reflects new features, automation options, and functional improvements introduced in Dynamics 365 Field Service.
Can I access the Microsoft MB-240 PDF on mobile devices?
Yes. All Cert Empire PDFs and simulators are fully optimized for mobile, tablet, and desktop. You can conveniently study while traveling, at work, or during breaks, no special software needed.
How long will I have access to the Microsoft MB-240 study material?
You’ll receive three months of full access to both the PDF and simulator. This gives you enough time to review all question sets, take multiple practice tests, and master field service concepts thoroughly before sitting for the real exam.
Does Cert Empire offer a free Microsoft MB-240 practice test?
Yes. A free Microsoft MB-240 practice test is available on our product page’s right sidebar. It provides sample questions that simulate the real exam environment, allowing you to experience Cert Empire’s quality and question structure before purchasing the full version.
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“The practice questions were spot on. Felt like I had already seen half the exam. Passed on my first try!”
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It didn’t take me much time to go through everything. The questions were written simply, and explanations made revision quick. It helped me manage my preparation easily and pass the exam.
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The chapter-end quizzes in the MB-240 materials did a great job of testing what I’d actually understood. Each one gave instant feedback, so I could see where I was struggling. That interactive style really helped me.