PeopleCert ITIL-4-PRM Exam Questions 2025

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Our PeopleCert ITIL-4-PRM Exam Questions offer real, up-to-date questions for the ITIL 4 Practitioner: Problem Management certification. Each question is reviewed by IT service management experts and includes verified answers, detailed explanations, and helpful references. With access to our online exam simulator, you can practice in a realistic exam setting. Try free sample questions and see why IT professionals rely on Cert Empire for trusted and effective exam preparation.

 

About ITIL-4-PRM Exam

What is the ITIL 4 Practitioner: Release Management exam, and what will you learn from it?

The ITIL 4 Practitioner: Release Management exam is a specialist certification by PeopleCert that focuses on managing and delivering releases effectively within IT service management. It’s perfect for professionals who already hold the ITIL 4 Foundation certification and want to gain deeper skills in planning, scheduling, and deploying new or changed services.

By completing this exam, you’ll learn how to coordinate releases in a structured, efficient way, understand value streams and key roles, and measure how well the Release Management practice performs in your organization. This certification proves your ability to manage service changes smoothly and reliably.

Best exam questions by Cert Empire: https://certempire.com/

Exam Snapshot

Item

Detail

Exam Code

ITIL4RM

Exam Name

ITIL 4 Practitioner: Release Management

Vendor

PeopleCert / AXELOS

Version / Year

ITIL 4 Practices Module (latest)

Average Salary

Varies depending on role, region, and experience

Cost

Depends on country or training provider

Exam Format

20 multiple-choice questions

Duration (minutes)

30 minutes

Delivery Method

Online proctored or in-person

Languages

English (additional languages may be available)

Scoring Method

One mark per correct answer, no negative marking

Passing Score

65% (13 out of 20 questions)

Prerequisites

ITIL 4 Foundation certificate

Retake Policy

Retake allowed per PeopleCert policy

Target Audience

IT practitioners, release managers, and service delivery professionals

Certification Validity

3 years (renewal required)

Release Date

Introduced under the ITIL 4 Practices suite

Prerequisites before taking the ITIL 4 Practitioner: Release Management exam

Before registering for this exam, make sure you already hold the ITIL 4 Foundation certification. It’s also helpful to have hands-on experience working in IT service management or change and release processes.

You should understand basic ITIL 4 concepts like the Service Value System (SVS) and Service Value Chain (SVC). Having practical exposure to change control, deployment, or CI/CD environments will make your preparation easier and more effective.

Main objectives and domains you will study for ITIL 4 Practitioner: Release Management

The exam focuses on understanding the Release Management practice and how it fits within the ITIL 4 framework. Key objectives include:

  • Understanding the purpose, value, and scope of the Release Management practice.
  • Knowing how release management supports value streams and the service value chain.
  • Identifying roles, responsibilities, and tools that enable successful releases.
  • Applying ITIL 4 guiding principles in release planning and execution.
  • Assessing and improving the maturity of the release management process.

Topics to cover in each exam domain

  1. Purpose and Key Concepts
  • Definition of release and release management.
  • Key metrics and success factors.
  • Release types and models (push/pull, continuous delivery).
  • Relationship with Change Enablement and Deployment Management.
  1. Value Streams and Processes
  • How release activities connect to value creation.
  • Planning, building, testing, and deploying new or changed services.
  1. Organisation and People
  • Roles such as Release Manager and supporting teams.
  • Competencies and responsibilities for managing releases.
  1. Information and Technology
  • Tools and automation supporting release workflows and CI/CD pipelines.
  • Data, dashboards, and performance reporting.
  1. Partners and Suppliers
  • Integrating external vendors and third parties into release cycles.
  • Contract and SLA considerations.
  1. Capability Assessment and Development
  • Using maturity models to measure and improve performance.
  • Continual improvement techniques for release practices.
  1. Applying Guiding Principles
  • Applying ITIL 4 principles like “Collaborate and promote visibility,” “Start where you are,” and “Keep it simple and practical” to release management.

Changes in the latest version of ITIL 4 Practitioner: Release Management

The latest version of this exam integrates modern IT delivery methods such as Agile and DevOps. It emphasizes automation, continuous delivery, and value stream integration.

Key updates include:

  • Stronger focus on the Service Value System (SVS) and Service Value Chain (SVC).
  • Greater alignment with CI/CD and modern toolchains.
  • A shift from theory to practical application in real-world release processes.
  • Certification renewal every three years to stay current with best practices.

Register and schedule your ITIL 4 Practitioner: Release Management exam

You can register directly with PeopleCert or through an accredited training provider. After purchasing your exam voucher, you’ll be able to:

  1. Choose your preferred delivery method, online or in-person.
  2. Schedule your exam date and time.
  3. Prepare your testing environment if taking the exam online (quiet room, webcam, ID ready).
  4. Receive your results immediately after submission.

ITIL 4 Practitioner: Release Management exam cost, and can you get any discounts?

The exam cost varies depending on your location and provider. Training bundles that include study materials, eLearning, and the official exam voucher can often be more cost-effective.

You may also find special promotions, retake (“Take2”) offers, or group discounts through training partners. Some employers reimburse certification costs, it’s worth checking before you register.

Exam policies you should know before taking ITIL 4 Practitioner: Release Management

  • The exam is closed book.
  • Duration: 30 minutes for 20 questions.
  • Passing score: 65% or higher.
  • Each question is worth one mark; there is no penalty for wrong answers.
  • Online exams require a quiet space, webcam, and reliable internet connection.
  • Certification must be renewed every three years.

What can you expect on your ITIL 4 Practitioner: Release Management exam day?

On the exam day, log in early and complete your verification steps. Once the timer starts, you’ll answer 20 multiple-choice questions designed to test both your knowledge and your ability to apply it to real scenarios.

The questions focus on release coordination, process improvement, and application of ITIL guiding principles. You’ll see your score right after submission, and if you pass, your digital certificate will be available in your PeopleCert account.

Plan your ITIL 4 Practitioner: Release Management study schedule effectively with 5 Study Tips

Tip 1: Break your preparation into daily goals, study one domain at a time.
Tip 2: Use timed practice exams to build confidence and speed.
Tip 3: Focus on real-world application, not just memorization.
Tip 4: Review your weak areas regularly and use flashcards or summaries to reinforce them.
Tip 5: Use reliable question banks, like those from Cert Empire, to prepare under exam-like conditions.

Best study resources you can use to prepare for ITIL 4 Practitioner: Release Management

  • Official ITIL 4 Practitioner: Release Management guide.
  • Accredited online or in-person training courses.
  • High-quality mock exams and practice questions.
  • Study notes and flashcards summarizing each domain.
  • Exam preparation material and practice tests from Cert Empire for realistic question practice.

Career opportunities you can explore after earning ITIL 4 Practitioner: Release Management

This certification strengthens your credibility as a skilled IT service professional. After earning it, you can pursue roles such as:

  • Release Manager or Deployment Manager
  • Change & Release Coordinator
  • IT Service Delivery Manager
  • Service Improvement Specialist

You’ll be recognized for your ability to coordinate releases effectively, ensuring smooth transitions and reliable IT service delivery.

Best exam questions by Cert Empire: https://certempire.com/

Certifications to go for after completing ITIL 4 Practitioner: Release Management

Once you’ve passed this module, you can continue your ITIL 4 journey by pursuing:

  • Other ITIL 4 Practitioner modules (e.g., Change Enablement, Deployment Management).
  • ITIL 4 Specialist certifications like Create, Deliver & Support or Drive Stakeholder Value.
  • Complementary certifications such as DevOps Foundation or Agile Service Management.

These advanced paths help you build broader ITSM and leadership skills.

How does ITIL 4 Practitioner: Release Management compare to other beginner-level cloud certifications?

Unlike cloud platform certifications that focus on technical skills, ITIL 4 Practitioner: Release Management focuses on process excellence. It teaches how to plan, schedule, and deliver IT changes effectively, regardless of the technology stack.

While certifications like AWS Cloud Practitioner or Microsoft Azure Fundamentals are ideal for technical beginners, ITIL 4 Practitioner is best suited for professionals who want to understand how IT services are managed and improved.

Both paths complement each other, ITIL builds your management and process skills, while cloud certifications add technical expertise.

 

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