PeopleCert ITIL 4 Create Deliver & Support Real Exam Questions [Jan 2026 Update]
Our PeopleCert ITIL 4 Create, Deliver & Support exam questions feature authentic, updated questions for the ITIL 4 CDS certification. Each question is thoroughly reviewed by IT service management experts and includes verified answers, detailed explanations, and helpful references. With access to our online exam simulator, you can practice in a realistic exam setting. Try free sample questions and see why professionals rely on Cert Empire for effective ITIL certification preparation.
What Users Are Saying:
What is the PeopleCert ITIL 4 Specialist: Create, Deliver, and Support (CDS) Exam, and What Will You Learn From It?
The PeopleCert ITIL 4 Specialist: Create, Deliver, and Support (CDS) exam is part of the ITIL 4 Managing Professional (MP) stream. It’s designed for IT professionals who want to learn how to build, deliver, and support IT-enabled services that provide real business value.
This exam goes beyond theory, it helps you understand how teams, tools, and workflows interact to create efficient and reliable IT service delivery. You’ll gain skills in service design, software development, testing, automation, and continual improvement.
If you’re looking to advance your IT service management career, this certification is a key step toward becoming an ITIL 4 Managing Professional.
Exam Snapshot
| Exam Details | Description |
| Exam Code | ITIL-4-Specialist-CDS |
| Exam Name | ITIL® 4 Specialist: Create, Deliver and Support |
| Vendor | PeopleCert / AXELOS |
| Version / Year | Latest ITIL 4 Framework (Updated 2024) |
| Average Salary | USD $90,000 – $120,000 (depending on role and region) |
| Cost | Around $395 USD (varies by country) |
| Exam Format | Multiple-choice questions |
| Duration (minutes) | 90 minutes |
| Delivery Method | Online proctored / Test center |
| Languages | English, French, German, Spanish, Chinese, and others |
| Scoring Method | 40 questions, each worth 1 mark |
| Passing Score | 70% (28 correct answers out of 40) |
| Prerequisites | ITIL 4 Foundation certification |
| Retake Policy | You can retake the exam after failing the first attempt (fees apply) |
| Target Audience | IT professionals, service managers, operations managers, and technical support staff |
| Certification Validity | Lifetime (no expiry, but renewal recommended every 3 years) |
| Release Date | 2020 (latest updates incorporated in 2024) |
Get the best and most accurate ITIL 4 Specialist CDS exam questions from Cert Empire to boost your confidence and pass on your first attempt!
Prerequisites Before Taking the ITIL 4 Specialist CDS Exam
Before you take the CDS exam, you must hold the ITIL 4 Foundation certification. This ensures you understand the core ITIL principles and terminology.
It’s also recommended (though not mandatory) that you have some experience in IT service management or operations, as the CDS module focuses heavily on practical, real-world applications.
Main Objectives and Domains You Will Study for ITIL 4 Specialist CDS
This module covers how to create, deliver, and support IT services effectively. It focuses on integrating different value streams and activities to deliver high-quality services and products.
The main domains include:
- Plan and Build a Service Value Stream – Understanding how to design, create, and deploy IT services efficiently.
- Ensure Continual Improvement – Learning to enhance processes and performance continuously.
- Deliver and Support Services – Managing operations, support functions, and service quality.
- Create Value Through Teams and Tools – Understanding how collaboration, culture, and technology drive service delivery.
- Automate and Optimize Processes – Leveraging modern tools and methods like DevOps and Agile.
Topics to Cover in Each ITIL 4 CDS Domain
- Service Design and Creation: Value streams, organizational design, and service architecture.
- Software Development and Deployment: Agile, Lean, and DevOps practices.
- Service Delivery and Support: Incident, problem, and change management.
- Performance Measurement: Key metrics and continual improvement.
- Automation Tools and Techniques: Using technology to streamline service delivery.
Changes in the Latest Version of ITIL 4 CDS
The latest version of the ITIL 4 CDS exam (2024 update) includes:
- Updated terminology reflecting modern Agile and DevOps practices.
- More emphasis on digital transformation and automation.
- Revised scenarios and examples that reflect real-world IT operations.
Register and Schedule Your ITIL 4 Specialist CDS Exam
You can register for the CDS exam directly on the PeopleCert website. Choose between:
- Online Proctored Exam – Take the exam from home with webcam supervision.
- Test Center Exam – Take it at an authorized PeopleCert center.
Once you register, you’ll receive a voucher code and can schedule your exam at a convenient time.
ITIL 4 Specialist CDS Exam Cost — Can You Get Any Discounts?
The exam typically costs around $395 USD, though prices vary by region.
You can often find discounts through training providers or bundled course offers.
Pro Tip: Save both time and money by preparing with verified practice questions from Cert Empire, trusted by thousands of IT professionals.
Exam Policies You Should Know Before Taking ITIL 4 CDS
- You must present valid ID before the exam.
- The exam is closed book.
- You cannot pause or restart the timer once the exam begins.
- Results are shown immediately after you finish.
- If you fail, you can retake the exam (retake fees apply).
What Can You Expect on Your ITIL 4 CDS Exam Day?
Expect a remote-proctored or in-person exam with 40 multiple-choice questions. You’ll have 90 minutes to complete the test. Make sure your internet connection is stable, and your webcam and microphone are functional if you’re taking it online.
You’ll need to answer scenario-based questions that test your understanding of service delivery, design, and continual improvement principles.
Plan Your ITIL 4 CDS Study Schedule Effectively with 5 Study Tips
Tip 1: Break down each domain and study one topic per day.
Tip 2: Use official ITIL 4 CDS books or accredited online courses.
Tip 3: Practice real exam questions to understand the question style.
Tip 4: Take mock exams under timed conditions.
Tip 5: Review incorrect answers and understand the reasoning behind them.
Get authentic and updated ITIL 4 CDS practice questions from Cert Empire to make your preparation faster and more effective.
Best Study Resources You Can Use to Prepare for ITIL 4 CDS
- Official ITIL 4 CDS Courseware (PeopleCert/AXELOS)
- ITIL 4 Specialist CDS Study Guide (Latest Edition)
- Online video courses and instructor-led training
- Practice Exams from Cert Empire – trusted for accuracy and relevance
Career Opportunities You Can Explore After Earning ITIL 4 CDS
After earning the CDS certification, you can pursue roles such as:
- IT Service Manager
- Service Delivery Manager
- Operations Manager
- IT Support Lead
- Process Improvement Specialist
This certification enhances your ability to manage IT services efficiently and helps you stand out in the global ITSM job market.
Certifications to Go for After Completing ITIL 4 CDS
After completing the CDS exam, you can continue your journey toward the ITIL 4 Managing Professional designation by completing these modules:
- ITIL 4 Specialist: Drive Stakeholder Value (DSV)
- ITIL 4 Specialist: High-Velocity IT (HVIT)
- ITIL 4 Strategist: Direct, Plan and Improve (DPI)
How Does ITIL 4 CDS Compare to Other Beginner-Level IT Service Certifications?
Unlike entry-level certifications such as ITIL 4 Foundation or CompTIA Project+, the ITIL 4 CDS focuses on practical implementation, teaching you how to manage teams, tools, and workflows to deliver value.
It’s ideal for professionals who already understand the basics and want to take their service management expertise to the next level.
Ready to pass your ITIL 4 Specialist CDS exam?
Start practicing today with verified exam questions from Cert Empire, your trusted partner for real exam success.
Why Practice Exam Questions Are Essential for Passing PeopleCert ITIL 4 Specialist: Create, Deliver and Support Exam in 2026
Passing the PeopleCert ITIL 4 Specialist: Create, Deliver and Support certification isn’t about memorizing terms or rot learning, it’s about developing the aptitude required of IT professionals who design and deliver efficient, reliable services. Loaded with detailed explanations and extensive references, Cert Empire’s ITIL 4 Specialist: Create, Deliver and Support Exam Questions are designed to help you think like an IT operations expert who aligns business goals with service delivery. These practice questions mirror the official PeopleCert exam structure, guiding you through what’s required to pass the exam on your first attempt.
Prepare Smarter with Exam Familiar Quiz
The ITIL 4 Specialist: Create, Deliver and Support exam tests your ability to combine development, delivery, and support into cohesive service value streams. Consistent practice helps you understand workflows, improve delivery efficiency, and view the full PeopleCert certification list to strengthen analytical thinking. Over time, these sessions train your mind to approach exam questions strategically and confidently.
Master Every Domain with Real Exam Logic
The PeopleCert ITIL 4 Specialist: Create, Deliver and Support practice questions cover all official domains in the correct proportion. This ensures well-rounded preparation across service design, creation, deployment, monitoring, and support management.
What’s Included in Our PeopleCert ITIL 4 Specialist: Create, Deliver and Support Exam Prep Material
It’s not just a question blob that we offer, but a whole experience that transforms your exam preparation. Here is exactly what you get:
PDF Exam Questions
- Instant Access: Start preparing right after purchase with immediate delivery.
- Study Anywhere: Access the soft form questions from your phone, laptop, or tablet.
- Printable Format: Ideal for offline review and personal note-taking, and especially if you prefer to study from hard-form documents.
Interactive Practice Simulator
- Question Simulation: Our online PeopleCert ITIL 4 Specialist: Create, Deliver and Support exam practice simulator is designed to help you interactively review and prepare for the exam with tailored features such as show/hide answers, see correct answers etc.
- Flashcard-like Practice: Save your toughest questions and revisit them until you’ve mastered each domain.
- Progress Tracking: The progress tracking feature of our quiz simulator lets you resume your study journey right from where you left.
3 Months of Unlimited Access
Enjoy full, unrestricted access for three months, long enough to practice, revise, and retake simulations until you are satisfied with your results.
Regular Updates
Cert Empire’s ITIL-certified experts update all materials regularly to reflect the latest PeopleCert syllabus changes and ensure your preparation stays accurate and relevant.
Free Practice Tests
To make the decision easy for you, we offer free practice tests for the PeopleCert ITIL 4 Specialist: Create, Deliver and Support exam. Look at the right side-bar and you will find the free practice test button that will take you to a sample free CDS practice test. Go through the free ITIL exam questions section and discover the richness of our practice questions.
Free Exam Guides
Cert Empire offers free exam preparation guides for PeopleCert ITIL 4 Specialist: Create, Deliver and Support. You can find a trove of ITIL-related exam prep resources in our website’s blog section. From tailored study plans to exam strategies, we provide actionable insights for everyone, completely free of cost.
Important Note
Our PeopleCert ITIL 4 Specialist: Create, Deliver and Support Exam Questions are updated regularly to match the latest PeopleCert exam version.
The Cert Empire content team, led by certified ITIL professionals, has taken the newest release and added updated frameworks, service delivery concepts, and operational strategies to ensure relevance.
✔ Each question includes detailed reasoning for both correct and incorrect options, helping you understand the full context behind every answer.
✔ Every solution links to official ITIL and PeopleCert documentation for further study.
✔ Mobile-Compatible – Both the PDF and simulator versions are easy to use across smartphones, tablets, laptops, and even in printed form.
The PeopleCert ITIL 4 Specialist: Create, Deliver and Support certification remains one of the most valuable credentials for professionals looking to explore certification options while building high-performing IT service environments.
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The ITIL-4-Specialist-Create-Deliver-and-Support exam required in-depth studying. With a combination of practice questions and a focused study guide, I passed the exam without any significant challenges.
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